“I only used Brightside because of my busy schedule and now I wish I had made the time and had gone through my provider. Not worth the amount charged for the appointment. I felt like my appointment was rushed and was not asked additional questions outside of the survey results that were submitted prior. The check ins are good but they were straight from the app and not the Provider.”
“I love the app , customer service, and I have a great provider who takes Medicare . The only problem is that 15 minutes sharp is too short for a psychiatric visit. I am also in therapy outside of Brightside, but the medication visits should still be longer .”
“I love my therapist at Brightside. I have received excellent psychiatric care too. However, billing is an issue but Brightside is taking care of it right away.”
“I’ve really felt I have benefitted a lot from using Brightside. I’ve tried other online mental health apps and I feel this has been the best fit for me. The therapists and providers are excellent and make you feel so comfortable at every session.”
“The service is good and helpful overall. The providers I have seen have been all very good to excellent. But it seems that Brightside is designed mainly for people with chronic, daily struggles such as severe depression or other major issues. I have only mild anxiety and perhaps a slight touch of depression and am on venlafaxine - which I consider to be a "maintenance drug" no different than what one would take for high cholesterol or blood pressure. I don't think about those conditions daily and don't want to think about my mild anxiety daily either - or weekly or monthly for that matter. My mental health does not change daily, weekly or monthly either. If for some reason it does change, I know where to get help and glad Brightside is there. So a weekly check-in reminder is ridiculous for me and I'd like that to stop. Thankfully I seem to now be on a 3-month reminder for appointments which is fine. Any communication more frequent than that is just unnecessary badgering for me.”
“I appreciate the check-ins with me. I didn’t know there was mental health care like this, but it is very helpful to know I do not have to wait much at all if I need to check-in with my prescriber.
I would highly recommend this service (company) to other people.”
