“It is helpful but some of the medications that i believe would help me more are not available because they are controlled substances. I am not a doctor but i am obseseve in researching things and they way i feel and the symptoms i have would respond better to those controlled medications. Because of that fact i am most likely going to find a local doctor to treat me.”
“I've been doing a lot better. It's weird to think that years of depression and anguish could have been easily helped with a monthly pill subscription. The $95/monthly fee is what keeps me from giving this service a 5 star rating. While it's cheaper than a lot of alternatives, it's still a monthly cost that I'm afraid I won't be able to keep up with long term.”
“I would expect real checkin a from doctor, it’s too automated — though I know I can message him, I don’t get the feeling that he exists post our first convo”
“While I appreciate the medical side of your program, the therapeutic side just did not work for me. My counselor has rarely been present with chats (which, sadly, I did not know before subscribing that the chat sessions are not typically ‘live’), and there are no telephone or video chats available. I feel your therapeutic offerings are not as adequate as other programs.”
“Getting an online appointment with a doctor was very easy and convenient, and some of the online lessons have been helpful or inspiring. However, I now feel that I am mostly just paying $100 for the convenience of having my medication mailed to me. I was happy to find Brightside when I did, as it helped me out of a very bad, tough situation, but now I just feel locked in and wish I had taken the time to see a doctor in-person so that my medication could be purchased through my insurance.”
“I am grateful to be able to initiate working on my mental health from the convenience from home. However, I’m not sure it is worth $95 a month. I have had one video call (~10 minutes) and one text from my doctor checking in. I feel like it is an adequate amount of doc time, because I don’t need more. I just don’t know if it is worth $95 a month for a text message.”
“The medication side is great and has been helping a lot.
The therapy side has been unhelpful. I thought I would get to video chat with my therapist, but so far it has only been text only.
I would like to downgrade my plan to medication only.”
“There are improvements to be made with your questions - too black and white, not enough options so you feel dishonest with any answer. Also, to very distinctly identify if question is anxiety or depression. I have received questionnaires that were why too general and I did not know how to answer. That, i think, could end up being one of the biggest detriments re: competition”
“I’m concerned but so far Brightside is ok, my doctor had to write a script because I didn’t have any information on my medication and when it was coming. Never got an email about track or etc, i emailed them and did not hear back for a week, by that time my prescription would’ve been gone and I could’ve had the side effects of the medication. so when I chatted with my doctor he wrote me a script and I had to go pick it up from my local pharmacy. I’m thankful for him doing that. I really hope Brightside doesn’t drop the ball again on my medication and mailing it. Or I’ll be looking elsewhere.”
