“Response time from “help and support” has been disappointing. My therapist did not unlock any of my therapy lessons and missed 2 of our appointments. Yet I missed a few sessions and was charged $70 late fee. My last session(lasted 20 mins) I requested a letter from my therapist to extend my LOA; I finally received it after 2 weeks. I had to call, email, message those 2 weeks for follow up. When I reached out to help and support, I didn’t receive any response until I requested that my therapist be changed.”
“I don’t know where I’d be right now if it weren’t for Brightside. Probably six feet under. They have saved my life! If you’re on the fence about taking the leap of faith, do it anyway.”
“Brightside is really wonderful. I love that I can visit with my provider and therapist right from my own home.
My therapist and provider have been great!”
“Truly Maria Dias is amazing has help me since day one. I have enjoyed my experience with Brightside has been amazing. Everyone is so kind, responsive, and so helpful.”
“My therapist and provider have been fantastic. The part I do not like is I had to stop communicating with them because of an issue with my insurance. It took a month to get resolved.”
“with the medication I'm taking, I've never felt better well at least for a very long time years! So I am comfortable taking these medications so I can act normal, go to store, go outside, mow grass, do house work. I am so happy you all care about my mental challenges. I am blessed that I found you and don't have to suffer any longer. thank you”
“My therapist is great, the billing transperancy is not. You should be upfront and show me the cost before and after insurance and then I should be able to see what I'm being charged for before you rob my credit card. I'm here for depression and anxiety but then you create a process that causes anxiety.”
