“The app is easy to navigate with helpful lessons you can access any time. The appointment reminders and ease of being able to talk to your provider from anywhere makes it less stressful. They go through my insurance and at the end of the day I don’t just feel like a number. I actually look forward to my sessions and i can see and feel the difference in myself.”
“Communication is n consistent with both customer service and alert reminders to schedule follow-ups and next sessions.
Scheduling with individuals is limited so can be challenging.
No reply on several customer service items, even with multiple attempts.”
“My experience with Brightside is good so far. No complaints. I just get confused on when I saw the therapist and when I saw the psychiatrist but I will figure it out.”
“I had some issues with the app loading but so far I really like my psychiatrist, the treatment plan, the check-ins, etc. A little confused why they don’t share diagnoses on the app. Overall though, it’s been good.”
