“I’m still being billed although I cancelled my subscription a while back and on the app it says I’m still active until the 18th. I was billed on the 10th for 95 dollars. I wish I can continue but I cannot afford this amount at this time. I need a refund asap please since I’m over my credit limit”
“Everything you could ever want. Sincere and skilled one-on-one therapy, supported by a vibrant, attentive organization using modern technology and patient check-ins. The combination of both makes me know I have a TEAM helping me.”
“I really like the people I have worked with at Brightside. I feel like I am definitely working my way out of the rabbit hole I found myself going down. I really like the people I have worked with at Brightside. I feel like I am definitely working my way out of the rabbit hole I found myself going down. The ladies I have worked with have been so supportive. I look forward to continuing to pull myself up and getting back to living life better than ever! Thank you so much!with have been so supportive. I look forward to continuing to pull myself up and getting back to living life better than ever! Thank you so much!”
“I wish I could schedule regularly recurring appointments vs. having to select a new date and time each time. Have a very busy life and it’s hard to remember to take care of my mental health until it becomes evident that I really need to.”
“Very convenient. I like that part. Provider doesn’t listen too well though. I had to say twice that I was looking to reduce meds to get off meds not just get another prescription at the same amounts. I tried to ask another question one day and he just said to go to customer service if he paid attention he would have realized it was a definite provider question. Wasted time sorting that out. Very irritating and unprofessional. That being said, I feel like he’s knowledgeable with getting me to reach my goal safely. He only needs to listen the first time and not anssume and I’d give a 5!”
“I’m having a bad experience with Brightside. No one will get back in touch with me. My therapist never joined a session and I can’t get a response from anyone to switch. I do keep getting messages to reschedule and I just want to switch providers due to lack of communication as well. The PA/Psychiatrist is leaving the company soon. We’ve had issues getting a prior authorization for a medication I just started taking. I couldn’t continue treatment and am having horrible side effects due to insurance not approving. Now I’m being asked to review but I still haven’t gotten a response from anyone regarding any concerns.”
