“Pros:
- tracking progress with check ins
- able to get both medication and therapy
Cons:
- can't schedule recurring meetings with a therapist
- therapist matching doesn't feel very personalized”
“Help is fine, but there are sometimes lags in communication and the site itself does not always respond when trying to request an appointment and have medication issues. This is worrying”
“Help and support needs to be greatly improved to better serve customers. I’ve messaged help and support multiple times and it has taken more than 5 days to get answers. This is not ok.”
“The app is not the greatest and only being allowed to schedule 1 appointment at a time and only after a completed appointment is extremely difficult. I also would like to be able to change my provider on my own without having to call or email.”
“I wish communication after any meetings with provider were better. It’s almost as if they need a go between. If I need refills, questions about prescriptions, it lags and I’m assuming it’s due to each provider is a one person show trying to do it all.”
“The medicine seems to be helping. I’m just busy trying to get ready for school and moving and I feel like I have to check in so frequently. Once I get settled I won’t be too much of a hassle.”
“I believe that Brightside is an excellent platform to receive mental health care. Unfortunately, they only accept a limited number of insurance plans keeping most of what they offer out of reach due to the financial commitment required by patients. If Brightside accepted my insurance (Anthem), I would certainly use more of their services. Until then, however, my rating is 3 stars for the platform. My rating for my psychiatrist, however, is easily 5 stars.”
“I don't like that I can't change providers. It's ok. I've had better experiences, I've had worse. Trying to get a refund for services I didn't use, we'll see how that goes.”
“Brandie Smalley has helped me tremendously with my anxiety and for that I am so grateful. However communication is very poor. If I leave a message I do not get a response in a reasonable amount of time. Also, when I try to make an appointment for a follow up there are only 2 options to choose from as to why I am requesting a follow up appointment and both indicate that I am having an issue with my medication. There should be a third option to choose that states that I am not having any problem I just need a follow up appointment. Please change this! It’s so confusing!”
“The care providers are excellent. The scheduling platform and response to questions on how to schedule is bad. For example, my psychiatric NP says, "See you in four weeks Amy," but it is impossible to schedule 1 mo in advance. This is unacceptable, especially as I NEED continuously refills on my medications. Email preferences also very hard to update. I took me 3 weeks to get my email preferences straightened out with admin. Nicole and Amit need to improve.”
