“I want to be clear that any negative feedback should not reflect on the two providers that I have been connected with during the time I used Brightside. However, there is nothing but negative feedback about the platform itself and it's dangerous. I am lucky to have other supports in my life, but all the extra time and frustration that your platform has introduced is enough to push me closer to the edge and might be pushing others over. You should be ashamed of you treat people, especially knowing that anyone coming to try to use your service is already in some level of need or even crisis.”
“There should be a place we can write down notes to share with our caring team. Sometimes we miss out sharing vital information that’s bothering us…other than that it’s fine.”
“Before my treatment started with Brightside I was a total wreck. I am coping with my anxiety, hypertension and depression a little bit better now. Thanks to Brightside!”
“Love the convenience of this service. Only negative feedback is that “Request medication review” confuses me. I wish it just said “schedule follow up appointment” and then you could always fill out the questions afterwards. Also the multiple choice questions are hard to answer. “Which symptom is most bothersome for you?” doesn’t include the answer “feeling sad” which I would think is a common response.”
“My care team is amazing and they make me feel so comfortable going through treatment. I feel seen and heard by them and it’s the best therapy I have done.”
“Apart from not knowing details from the psychiatrist on when slight changes start happening, what to expect and what needs to be done from my side. How will be the journey? Rest seems to be going okay so far.”
“Brightside has been a Godsend . I was able to talk to a Dr right away and get started on a medication . The weekly checking make me feel secure that they are making sure I am doing ok.”
“I have requested a new therapist. Have not received one since I started. However I do have a provider for perscriptions. This is not the desired care I wanted. Tempted to go with another provider so that I can have a therapist to speak with and a provider. I don't think i'm asking for too much to see a different therapist.”
