“I had my doubts, at first, using brightside because of my past interactions with doctors. I could not be more pleased with the entire service. The customer support, my therapist, my psychiatrist, and the app itself would all get a five star rating from me individually.”
“I've had a great experience with Brightside! It was so easy finding a provider on this site. The medication my provider recommended for me is working really well. I feel better than ever before! Thank you Brightside!”
“I am doing a lot better than 1 1/2 months ago when my anxiety and panic attacks were really bad! My current medication, put on by my general doctor, wasn’t working. I was put back on Venlafaxine. It was my husband’s suggestion that I seek out additional help. This is when I Google searched and found great reviews on Bright Side. My mental health NP has been wonderful working with me to get my medication dosage at a level where it controls my anxiety and panic attacks. We’re almost to that point. I like the short videos and found a couple useful to me. The rest of them were just repetition for what I had taught in school for over twenty years but would be helpful to other people. I would like to see addition of motivation or help articles on dealing with anxiety and panic attacks. More tools. Overall, I am happy I found Bright Side!”
“The talk therapy with Jerre I like. The medication management was not worth it because she cannot prescribe controlled substances that I already take. The management of payments is horrible. I’ve been way overcharged when I have insurance and it should have been 15.00 a time. Not 70.00. Now my HSA is denying charges because I’ve been so overcharged the fund is out. Also, a phone number for a live Brightside person for account issues is difficult to find unless you really dig for a number. Furthermore, I was charged a no show fee of 70.00 although I called, left a message and left my therapist a message that I could not make my appointment the day of my birthday because something came up. Frustrating.”
“Only real complaint would be ability to help support mental health related disability claims in CA. Getting in person appointments covered by insurance in timely fashions is absurdly difficult and subject to frequent cancellations and delayed appointments last minute. Was able to do so via BetterHelp in the past and was a bit surprised similar capacity could not be found here in emergency situations not requiring hospitalization. However at BetterHelp I could not get appropriate medications, which give the advantage here for that aspect certainly! Beyond that, all is great and super convenient, great professional care and services.”
“The providers that I am working with at Brightside are wonderful. This is my first experience with mental health resources that has felt safe and I truly feel like I'm being listened to and that the team has my best interests at heart, and not a generic push of textbook plans.
The only things that I wish could change would be the option to lengthen therapy sessions to 60 minutes, and to have the ability to schedule out more than one week at a time.”
