“The only success I have had in the past six weeks is getting an appointment with a provider who could prescribe a much needed medication. She has been very thorough and accommodating, and I am having much success with the medication. However, the therapy side of the process is challenging. There were not a lot to choose from initially, and the available time slots were also lacking. I requested a change in therapists and was granted that request with excellent customer service. Then it all went downhill. I had to wait a couple weeks for an open time slot, the therapist was a no-show, and it took 36 hours to receive communication telling me I should have know after I waited online for half my session. I did not know and recieved automated messages all the way until 15 minutes before the appointment, even a threat of a no show fee. Maybe I should charge Brightside instead.”
“Easy to use. Love the ease of access with checking in to see how my symptoms are compared to my baseline and the check in questions aren't overly complicated so you don't second-guess how you are really feeling. It's always easy to request appointments if you need help or more support and the doctor responds really quickly!”
“With mY therapist, I don't always need to talk on a regular basis.
I would like to schedule it as needed and not when I get after getting multiple texts about its time to set an appointment.
However, with my doctor she makes me feel like asking med questions is just taking too much time out of her day.”
“It's just like going to see a psychiatrist in person except from the comfort of home. They genuinely care about you and are attentive to what you are going thru and the treatment plan.”
“I am very pleased with Brightside! Both my specialists have been responsive, compassionate, and knowledgeable. I truly feel they have my best interest in mind. I'm only 2 months in to using Brightside and I feel optimistic, as although I have good and bad days, I'm overall experiencing small changes for the better. My experience with Brightside has done more for me than several years of in-person appointments with different therapists.”
“The medication I believe has help significantly. I am still getting used to therapy. This is my first time doing therapy. I enjoy Lessing to the lesson.”
“This is a poor experience all around. Zero guidance. I can't get in touch with someone for simple prescription needs. The website is not intuitive and it does not provide me with the straight forward process I need, which again is simple, just medication without lapse. I'm also getting a variety of bills at different rates and there is not breakdown of what any of it is for.”
