“Your billing and payment system is awful. I signed up with an understanding that my monthly bill would be one amount, and it turns out to be 5x that. Then, when I try to make a payment you can’t accept my method of payment. And the call center is useless.”
“Providers and therapists cancel on you last minute. Rx are not sent the day you see the psychiatrist. Therapists are disengaged and don’t really listen.”
“The provider I have was late to my first appointment and didn’t show up to my second appointment at all! Didn’t even hear from her. I’m very disappointed.”
“Getting an appointment was difficult and it took over a month to finally connect. Then my therapist and I couldn't connect audioally. It was very frustrating trying different passcodes, then having to change passcode, and my forgetting what I had keyed in.
I don't have problems with Zoom and taking to other therapists. I talked to Pauline- no problem. Since I'm not computer sophisticated, this was overwhelming.”
“my provider gave me a prescription and i told her i was doing very well on it, when it came time for a refill she ghosted me and didn’t answer any messages.”
“1 star. My therapist canceled on me more than once and I’ve tried to get a different therapy. My psychiatrist is great but I need a different therapist”
“ONE STAR! It's just too expensive! The initial "estimate" wasn't clear to me! They should have been more clear about how much I would PAY. Be specific!! Say $175 UNTIL your deductible is met. Simple. Instead, I got a fat $1200 bill for one month. Now I am quitting the "Crisis Program" - I have a new "crisis" and that is THIS BILL, not suicide.”
“It is not working for. 2X I have tried to connect with my psychiatrist
and counselor. I have technical difficulties and your help dept.
tried to help but wasn't able to connect me either.
Nancy Nelson
Jul, 17, 2024”
“Therapists doesnt show for meetings scheduled weeks in advance, or cancel same day and not allow rescheduling for several days.
Brightside doesnt release lesson plans, and any tickets logged go unresolved for several weeks, despite weekly follow up.”
