“I received a text message from a new therapist saying they were assigned to my case. This was confusing because I had not requested a new therapist. This was at approx 1145 am. When I logged in, she indeed was assigned and my old therapist was gone. It was not until after this, at approx 115pm, that I received an email in which I was told I needed to choose a new therapist because my old one is moving on from Brightside and I had until today (!) to choose a new one or one would be assigned. I thought the communication could have been handled better and I have been actually given an opportunity to choose someone myself. I will try the one I was assigned, but I feel like this would have been jarring for someone who was going through something harder than I am. I would give one star because this is very disorganized. I am giving three stars for Adriana, who I see for meds and is awesome. If communication was better, which should be key, it would be five stars.”
“You have served me well when I was in deep crisis…I have passed that point now and have a much better outlook on things. I lost confidence in therapist when he would end some sessions early, felt he was disinterested”
“I like my therapist. However, I’d like the psychiatrist appointments to be longer and more in depth. It’s really hard to state my concerns, life situations, etc in a 10-15 min session.”
“Brightside is somewhat impersonal. It feels like a HMO that has a really busy staff of rotating therapists. I have never able to get a regular appointment time each week.”
“Not sure how I feel, may be giving more time then needed. My therapist has missed two appointments. Not sure what's going in with that first one was a technical problem second I haven't found out the reasoning yet. Visits are nice when had. Not sure how reliable they are may switch and try someone new but know worried about the stuff we have already completed. So guess it's a hit or miss. Like I can do it from home.”
“Brightside is nice, but very expensive. My therapy is going great. But I have had to change my psychiatrist 3 times now. I haven't met with my third psychiatrist yet, so I don't know if they will be a right fit either.”
“I don’t feel that we have found the best/most effective medication for my anxiety. I know it involves trial and error and that’s what we’re doing. I’m hoping that we find something that works soon.”
“Telephone support would increase client confidence. I’ve had persistent scheduling problems and some very bad Internet connections—not on my side. Otherwise, I am pleased.”
“I do really appreciate the convenience, but the cost is a lot and I know it will have me ending my subscription probably earlier than I should, but it really helped get me started on a better path easily.”
“I love my therapist Debbie, I will give her five stars. About the psychiatric part I will give you one star. I wish you had real doctors, not nurses.”
