“I am working with a therapist outside of Brightside. It often times feels like my psychiatrist that I working with through Brightside doesn't often care for my needs based off of my therapist's recommendations.”
“I was matched with a practitioner who is fantastic. She gets me and gives great advice.
The billing is still a bit of a mystery but the app is great otherwise.”
“My Therapist and Psychiatrist are great! I appreciate the follow ups from Brightside to stay connected with the patients. The feeling that someone is checking in with me makes me feel I will get better. Thank you!”
“I like being able to message my therapist whenever I need and feel heard and get feedback. I do wish the appointment times were more abundant, however.”
“I have no complaints about the service. My therapist and others have done a phenomenal job. But I don't think I see a difference in how I feel compared to the beginning.”
“I appreciate the accessibility that brightside makes therapy for people. I just wish more therapists and time slots were available. Because a lot of them are during normal 9-5 hours when i’m working”
“I love bightside. It's convenient to my schedule and it takes my insurance which helps with financial comfort. The only disappointing thing was I was not informed that my therapist was no longer gonna be with the company. I had my visit with her and was sent an email the next day saying she was no longer with brightside and I'd have to find someone new. That is very jarring since I've built a relationship with her so I have not set up a therapy appointment since because I'm not ready to start over again”
“My team is good. I like them and they are helping me. I’ve been un therapy before and had better therapists but I’ve also had worse. I feel I’m getting most of the help I need.”
“Overall everything is going well. There have been a few issues with the app. It seems like the app could have more options but the platform is great. Staff are responsive and the program is moving along. I would recommend Brightside.”
“I love my therapist Danielle and truly appreciate the tools she has already equipped me with to better handle my overwhelming feelings of anxiety and stress. I do, however, feel as if the weekly check in assessments need to be a bit more detailed. For example, when asking in the past two weeks, have you felt …., I think it would be helpful to have another option to choose from besides everyday, most everyday, several days, and not at all. Other than that, it’s been great!”
