“I appreciate the 24 hour turn around on provider contact and the ease of access for psychiatric care. I do feel that providers should be more proactive with video-check ins with their clients, though. The little questionnaires only convey so much whereas the mental state is a nuanced thing to explain to someone.”
“Yes, everything has been fine on your end. My life is just a dumpster fire of bad luck and bad choices so it’s nothing that y’all are doing wrong. Well..besides fixing the connectivity issues. Also diagnosing someone after one meeting can be inaccurate especially basing it off of some metric of questions when that person is going through traumatizing events, ex: bipolar disorder. Which was not done by Jessica (current) but my previous therapist.”
“The easy access to mental health care through Brightside is amazing and affordable…great providers and easy to use app make it perfect anywhere anytime!”
“I’m still being billed although I cancelled my subscription a while back and on the app it says I’m still active until the 18th. I was billed on the 10th for 95 dollars. I wish I can continue but I cannot afford this amount at this time. I need a refund asap please since I’m over my credit limit”
“Everything you could ever want. Sincere and skilled one-on-one therapy, supported by a vibrant, attentive organization using modern technology and patient check-ins. The combination of both makes me know I have a TEAM helping me.”
“I really like the people I have worked with at Brightside. I feel like I am definitely working my way out of the rabbit hole I found myself going down. I really like the people I have worked with at Brightside. I feel like I am definitely working my way out of the rabbit hole I found myself going down. The ladies I have worked with have been so supportive. I look forward to continuing to pull myself up and getting back to living life better than ever! Thank you so much!with have been so supportive. I look forward to continuing to pull myself up and getting back to living life better than ever! Thank you so much!”
“I wish I could schedule regularly recurring appointments vs. having to select a new date and time each time. Have a very busy life and it’s hard to remember to take care of my mental health until it becomes evident that I really need to.”
“Very convenient. I like that part. Provider doesn’t listen too well though. I had to say twice that I was looking to reduce meds to get off meds not just get another prescription at the same amounts. I tried to ask another question one day and he just said to go to customer service if he paid attention he would have realized it was a definite provider question. Wasted time sorting that out. Very irritating and unprofessional. That being said, I feel like he’s knowledgeable with getting me to reach my goal safely. He only needs to listen the first time and not anssume and I’d give a 5!”
