“The idea is nice, but the response times are so slow and I e been out of my anxiety med for a week because the psychiatrist upped my dose and my insurance needs prior auth which brightside doesn't do. So now I have to go back to my doctor so I can get it refilled. Going on week 2 and I'm miserable. So it's kind of a joke”
“Using Brightside has been so easy & convenient. I feel heard by both providers I work with and seem to have finally found some meds that are helping. I do wish the therapy sessions were closer to an hour like the in-person ones I'm used to. 30 minutes just always seems to go by so fast! I also love the check-in graph where I can see my progress - on days where it feels like I haven't made any it's nice to see a visual representation. Overall I really love Brightside!”
“Is Brightside going to treat me? I requested a med review 5/19/22 and Lissa Goldstein declined to treat me. Im told NOTHING can be done until a supervisor investigates me. Its been 1 week. When will someone tell me if Brightside is refusing to see me or give me a new Provider? I dont know what to do anymore”
“Super happy with my treatment. I feel very comfortable talking with my doctor. He’s kind and patient. I love the check ins. It reminds me to think about myself.”
“What is helpful is that I can access you in a timely fashion. What is not helpful is that I cannot use my state insurance to pay for the services. I rate it a 3 or 2.5, because the financial barriers to accessing services makes it not a sustainable long term solution for me. So it ends up being inadequate care.”
