“The frequent check-ins show me how I'm improving overtime even if I might not see it. Overall feeling happier and more energized sticking with my lessons”
“It’s extremely hard to get ahold of my psychiatrist. I have been needing to get the paperwork for an accommodation I needed from work but I still haven’t heard anything back from her in a month.”
“Overall I’m pretty happy with Brightside. I like both my provider and my therapist, and consider them to be quite competent. A number of ongoing technical issues when meeting with my therapist which can be frustrating. Customer service is a bit lacking. And the app needs work.”
“Overall I'm hopeful about this platform but it's been a struggle to get the app/site to work properly and it's impacting my care. There are many issues with the lessons and the observations you're supposed to provide, making it hard to get the full benefit. The app/site just doesn't work properly so I often can't complete the lessons before meeting with my therapist and by the time I can complete them we need to move on to other topics or way too much time has gone by.
I also don't understand the decision to just allow booking one appointment at a time. This makes it very hard to plan and schedule, as often by the time I'll allowed to book my next appointment, my therapist has very few sessions available. This has meant I'd needed to go weeks between sessions, rather than meeting weekly.
Lastly, the reminders for appointments are too frequent. Getting multiple emails, texts, push notifications leading up to every appointment is a bit much.”
“Well, I have had two appointments and one of them was cancelled. This is why I left Better help. I got the feeling that as a telehelp patient isn’t as important as an in person patient.”
“Such a breath of fresh air to finally get great quality care for my mental health struggles. I’ve already been recommending this app to my friends/family because of how easy it is to navigate and how heard I feel.”
“Brightside has become a very nice new part of life. I came for help. Listed my symptoms and what I thought they could be. My Doctor listened and now I'm taking a medicine that's really helping me with my day to day. My doctor is always there to answer questions and is on top of it when I voice any side affects that I may be feeling. All in all I give Brightside a solid 10/10. I've had nothing but a great experience.”
“I had a difficult time relating to sky off the Paychiatrists I saw in Person, and then I looked at my Aetna site and saw this option for online help. This Nurse Practitioner is the first person I talked to who listens to me and helps me. And it’s been very easy to get my medicine and correspond with her when I need to. I suggest Brightside to others, as it is very hard to find someone good.”
