“Hi
I’ve been comfortable with the service I am currently receiving from Brightside. I’m just a little concerned about my medication renewal. I feel like I’m running out before it gets renewed. That can be very stressful.”
“The help I have received from Melissa Moss and Shawn Smith have been incredibly helpful. I'm grateful I tried Brightside. My negative opinion of Brightside has nothing to do with quality of care, but of the design of the site and ease with applications. It took forever to book an appointment with Shawn Smith and the answers to my questions posted for help were frustrating and ineffective.”
“I signed up for Brightside because I could not find mental health care locally that didn't have a six month waiting list. So far, my experience with the platform has been poor.
-My psychiatrist has yet to respond to my complaints about the side effects of my medication.
-It took over a week for the billing department to respond to my inquiries about payment and costs based on my personal insurance.
-While they accept insurance, the payment options for treatment are limited. You must have a credit card to sign up and there are no options for payment plans or setting a payment date, just "we charge you the full amount 7 days after your insurance processes your claim." Because I have no credit card and have to rely on a debit card, this severely limits the number of therapy visits I can afford and definitely increases my anxiety over potential overdrafts of my account. I need less anxiety, not more. That's the whole point.
-My second visit with my therapist was delayed two weeks because of technical issues with the platform. For those of you struggling with mental health, you'll understand how much something like that can set you back.
-The app is for IOS only.
I'm sure many of the providers that use the platform offer great service to their patients, however I cannot recommend the platform itself.”
“Brightside has been very helpful by providing the true medication to the symptoms I had. It’s been very encouraging the Brightside team has stood beside me at my lowest and still continues to do so in confidence. therapy has been wonderful being able to talk about anything and getting advice, coping skills and another persons point of view. Thank you Brightside ❤️”
“Help is fine, but there are sometimes lags in communication and the site itself does not always respond when trying to request an appointment and have medication issues. This is worrying”
“I have been very pleased with the ease of use and Zainob Jenmi has been very attentive and responds quickly to any questions I have. She listens to my concerns and takes her time, I do not feel rushed in my appointments with her.”
“Care is good. My doctor is kind and seems knowlegable. Thanks.
On the administrative side, it's still not clear the cost to me and if insurance will cover it. Maybe there is a delay in processing but I hope for timely updates, so I don't have several months of fees if insurance doesn't help.”
