“I'm having a hard time connecting with my psychiatrist to get as needed anxiety medication. I've been waiting for a response for 5 days and she does not respond. I spoke with her about a new medication and she told me to message her back and see if my doctor allows it. I messaged her back not even 2 hour later. She viewed my message but hasn't responded in 5 days.”
“very impersonal- like getting treated by a robot who doesn’t actually care about you and your issues. probably won’t use and recommend to a friend. will seek out a care that involves a human.”
“Provider is great. Concept is great as well, and I was able to get meds very quickly. However, website/app and support needs a LOT of work.
1) My provider wants to do a "review" with me, but neither of us know how to schedule it. The only option is to request a *medication* review, which is not correct, nor do I want that on my medical record. There is no way to schedule with her...no calendar page to pick a date/time, no way to look at her calendar to find out when to schedule, etc
2) I emailed support 5 business days ago and still haven't heard anything.
3) There is a "review requested" in my "Home" page, but it's not a link, nor does it provide any sort of scheduling options.
4) I get notifications from you guys to "check-in" at 8am on a Saturday, through email and sms. It's woken me up twice now on a Saturday, and obviously no one is working then, and there is no way to change the notification times.”
“Honestly, the care I have gotten from my provider has been okay, but all the glitchy insurance issues and emails are super stressful and are making me want to transfer my care.”
“My first psychiatrist ignored me and did not show up to our follow-up appointments after prescribing me meds. When I was given a new psychiatrist she claimed my former provider put down my age as 16 when I’m 18 and Brightside claimed they could not help or do anything about it. Absolute disappointment and playing with people’s mental health is not okay.”
“The insomnia meds that they are allowed to prescribe are not working for me and unfortunately the stuff that might work they are not allowed to prescribe! So I’m left with no sleep at night!!! But on the other side I guess my anxiety is better!!😒😊”
“Usually the app is not not working and I’m unable to book my appointments. Or the quality of mental health care workers are poor, they don’t even listen and twice I’ve had to let them know my circumstances are different to some other patient they’re seeing”
