“The services are straightforward however the ios app is buggy and i cant access my homepage. This makes it impossible for me to take advantage of all the tools that can help me get better.”
“Overall I'm hopeful about this platform but it's been a struggle to get the app/site to work properly and it's impacting my care. There are many issues with the lessons and the observations you're supposed to provide, making it hard to get the full benefit. The app/site just doesn't work properly so I often can't complete the lessons before meeting with my therapist and by the time I can complete them we need to move on to other topics or way too much time has gone by.
I also don't understand the decision to just allow booking one appointment at a time. This makes it very hard to plan and schedule, as often by the time I'll allowed to book my next appointment, my therapist has very few sessions available. This has meant I'd needed to go weeks between sessions, rather than meeting weekly.
Lastly, the reminders for appointments are too frequent. Getting multiple emails, texts, push notifications leading up to every appointment is a bit much.”
“You guys do a great job makin psychiatric care and therapy accessible. With that being said, some providers could be better looked into to ensure they really know what they’re doing.”
“Very good. For weeks now the link that has been sent to my email was not working. Also, the app was not working when I would press “Review medication”. I was unable to review my medication for my provider.
Other than that Brightside has helped.”
“I really like my therapist, however, I’m not sure I’m getting what I need from her. It could certainly be me, as I’ve never participated in therapy before. But based on experiences of friends and family, I’m not sure I’m fully getting what I need out of it.”
“I’ve really enjoyed meeting with a psychiatrist and checking in with her.
But it is really difficult to schedule check ins without lying on the electronic check ins. It’s also difficult to navigate the website to verify insurance or account information.”
