“I wish I could say I loved it but the app has been repeatedly preventing me from scheduling an appointment with my care provider. So I've only been able to meet with my care provider once. I've contacted support and they didn't fix it, so I'm having to coordinate solely via messages for now.”
“I am having a bad experience so far because I was told I have a refill but my pharmacy said there was never another order sent through so I don't have the medication. I don't know when he will respond I also requested a review. I don't know if I will be charged. Not enough support. This is causing me more stress instead of helping.”
“No complaints other than the fact that I NEED XANAX FOR ANXIETY!!!!! Dr. Jones said Brightside doesn't allow her to. I'm 40 yrs old w a special needs 14yr old. ITS MEDICALLY NECESSARY ESPECIALLY DUE TO MY BRAIN INJURY FROM A CAR ACCIDENT I HAD IN 07. CHANGE THAT POLICY BECAUSE ITS WRONG OF BRIGHTSIDE TO DO THAT. PEOPLE LIKE MYSELF NEED IT & DONT ABUSE IT. IM GOING TO CHANGE TO ANOTHER DR DUE TO THIS.”
“I could see how Brightside might not be for all mental health needs, but it helped me access mental health support quickly and they accept my insurance. I'm also grateful for the weekly check-ins. They remind me to be mindful of my mental health so I don't reach another low point.”
“I don’t like that the doctors are unable to write prescription for controlled substances as that is all I am taking. Therefore, I don’t know how long I can continue”
