“Consider a scale of terrible to excellent
Customer service response time is worse than terrible, atrocious. "within 72 hrs" has been both never and 10 days.
First counselor was bad. Didn't take notes, didn't introduce himself, was more opinionated than helpful, workspace was unkempt, of course it was his house which is fine but appearance was unprofessional.
Current counselor is good so far.
Psych seemed good during our half hour meet. I probably won't be going back, but that's not because of him or his demeanor.
Mobile-only layout is annoying.”
“This is the best therapy I've had. Jeff is calm and reassuring and listens to me. I never feel judgment and he has fresh ideas to help me.
Martha has been wonderful working to get my meds just right. I give them both a 5!!”
“Providers and therapists cancel on you last minute. Rx are not sent the day you see the psychiatrist. Therapists are disengaged and don’t really listen.”
“I do really appreciate the convenience, but the cost is a lot and I know it will have me ending my subscription probably earlier than I should, but it really helped get me started on a better path easily.”
“Brightside has, thus far, been an immense help. The convenience of being able to do things online alleviates any major scheduling conflicts with day to day life, and the website/app are both easy to nagivate and responsive. The checkins are non-intrusive and further help illustrate your progress and give you a better sense of how you're doing overall. It's been, honestly, really nice.”
“I have really enjoyed being a patient with Brightside! I was able to find help quickly and the app is really easy to navigate. My therapist is so helpful, I always leave our appointments feeling lighter, it’s truly wonderful!”
“I love my therapist Debbie, I will give her five stars. About the psychiatric part I will give you one star. I wish you had real doctors, not nurses.”
“The provider I have was late to my first appointment and didn’t show up to my second appointment at all! Didn’t even hear from her. I’m very disappointed.”
“My prescriber is everything I had hoped for: respectful, knowledgeable, clear, available. I can't speak to the therapy as I already had that in place through another organization.”
“The ability to pick your own practitioners and self schedule without phone calls is amazing. I’ve had good results so far with psychiatry and therapy.”
