“I give Brightside 5 stars. They are amazing, very helpful and convenient as well. So easy to talk to and get a hold of. They are great people and I'm glad I started going to them.”
“Brightside is a great option for busy people. I love that I can schedule later appointments and talk with my therapist in the comfort of my own home.”
“Absolutely love it. An actual iOS app would be great. The site at moments doesn’t register when I watched a video or when I’m trying to send a message. Have to refresh over and over to get it to load up. Beyond that I’m so thankful I found this. Definitely has been an easy way to start the process of a lot of things.”
“Practitioner has done well with listening to my desire to not over medicate. Therapy session could be longer and more focused on cognitive behavioral therapy.”
“Brightside is a good option for those with a busy work schedule, but I have yet to feel significant improvements after months with them. The sessions are really short and seem to lack structure and I do not feel I am making forward progress.”
“Brightside has been a huge life changer for me! I am supported by my therapist and have been making progress on my goals. My provider has been supportive as well. Both of them actually listen to me and I feel confident if I did slip backward, I can reach out and be fully supported. It is easy to make an appointment with my therapist and provider. I am so grateful for Brightside and how easy it is to use, schedule appointments, and be matched up with qualified providers and therapists.”
“I have felt so cared for since I started this process. It's my first therapy experience, and I'm glad it's not just a doctor not listening to me,it's someone who cares for how I'm feeling. The lessons have been great, it helps ground me throughout the week.”
“After looking for mental health care for months due to severe depression and anxiety and being told I had to wait months for an appointment, Brightside literally saved my life. I started my treatment 2 days after creating my account and my symptoms have decreased considerably. Thank you, Brightside!”
“I love the service itself.
But the "check-in" questions are terrible. PLEASE be more creative and allow more gray area. I simply cannot respond to them accurately. For instance, there is "much of the time," but no "some of the time," or "A little bit of the time." These make a huge difference!
Somebody needs to take the time to make more realistic questions/statements. This is becoming increasingly frustrating to answer so I just reply with a standard answer. I am not putting any thought into it, and you and I both deserve better!”
“Extremely expensive. Also, the cost was totally non-transparent. I found out a month after my visit, that the visit cost $500. I would have liked to know this beforehand. You should post your costs publicly and clearly.”
