“Brightside is very convenient and good schedules to pick from. It was trial and error with my medications, but I think we found the right one this time. I just feel like the therapy sessions should be at least an hour, 45 mins seems a bit rushed and I don’t like that.”
“I love the convenience of using Brightside and that therapy and psychiatry are available within the same app so all of my mental health needs are all in one place. I do not like the lack of standing appointments and the inability to make multiple appointments at a time. Every week I find myself searching for available appointments with my therapist and sometimes have to wait weeks to get an appointment with her even when scheduling immediately after our session is finished. You should be able to make either a standing appointment or at least book appointments for a few weeks at a time if you wish, in addition to the option to schedule as you go!”
“Brightside has been good. I’ve only had two sessions with Sandra Young and I really feel like she listens and wants the best for me. I do believe I should look into more services Brightside can provide due to my own personal situations and goals I’d like to meet. I am very satisfied with Sandra and the services I have been provided though.”
“My provider has been awesome. I feel like she listens to me and is truly trying to help me find the right medication. She's easy to talk to and asks the right questions.”
“I have trouble with the app. It takes a while before I can request a review and if I click on different things like medication, it won’t let me click the back button. I have to close the app out completely and start over. I think there needs to be some improvements with the app then everything would fall into place a lot better. I also wish I would have had a better selection of Psychiatrists to choose from in the beginning. I had to switch because I wasn’t happy about the first one I chose. I just think the selection was really slim. I am happy with my new provider so far. Overall, app improvements and a better selection of Psychiatrist and Therapist would be very beneficial to Brightside. I am very thankful for a virtual program that accepts my insurance as it’s much more convenient for me to not have another doctor visit to have to go to. Thank you, Brightside!”
“I appreciate the 24 hour turn around on provider contact and the ease of access for psychiatric care. I do feel that providers should be more proactive with video-check ins with their clients, though. The little questionnaires only convey so much whereas the mental state is a nuanced thing to explain to someone.”
“Yes, everything has been fine on your end. My life is just a dumpster fire of bad luck and bad choices so it’s nothing that y’all are doing wrong. Well..besides fixing the connectivity issues. Also diagnosing someone after one meeting can be inaccurate especially basing it off of some metric of questions when that person is going through traumatizing events, ex: bipolar disorder. Which was not done by Jessica (current) but my previous therapist.”
“I’m still being billed although I cancelled my subscription a while back and on the app it says I’m still active until the 18th. I was billed on the 10th for 95 dollars. I wish I can continue but I cannot afford this amount at this time. I need a refund asap please since I’m over my credit limit”
“I think Brightside is great! The only issue I’m having with the app is that when I click on the app, I am immediately take to “therapy. Book for your first session”. And it will not let me go back or go to any other page or feature. The only way I’m able to use the app is if I click what I need (the message tab for example) super super fast after opening the app, before I’m taken to the therapy book your first session screen. That’s annoying. But aside from that, Brightside has really helped me.”
“Brightside has helped me manage my anxiety and insomnia. I can track my progress and I feel confident that I can soon move forward since things have been so successful.”
