“Brightside made it so easy to get the medicine I needed. The app is super easy to easy to use and my provider always responds so fast. I’ve already recommended it to my friends!”
“I don’t care for the Psychology, but I do like my Psychiatrist. I feel Psychology is not the best over a video conference personally, and I don’t want to try another person. The Psychology feels like all I get out of it is by completing from the virtual lessons and don’t get any real help during the video chat. The medical records don’t even show some of the things the Psychologist said that are pretty crucial in my opinion. It’s not worth letting Brightside charge $475 per appointment to my insurance company. I also kind of don’t feel a 15 minute appointment for Psychiatrist shouldn’t be paid that same amount either but she’s helping me better than I thought actually. I’m just thankful my insurance covers everything, otherwise I wouldn’t use Brightside. Truthfully I wouldn’t even recommend this company to anyone who’s got serious mental illness(es). It seems like you can only help the minor problematic patients. And don’t even get me started on your customer service. They might be friendly but they lied over speakerphone to me and my primary care physician and then tried to resist giving me my medical records, even after doing the ROI form and requesting full psychology notes. You guys are poor at best.”
“It's great it's been really helpful to get medicine and a therapist from home. Also love the lessons they really help teach me what the problem is and help me think more positive.”
“Living in a rural community meansa real lack of accessible healthcare. Brightside is wonderful filling that gap. I am disabled so not having to travel 45 minutes or more each way for therapy is amazing. Couldn't be more satisfied.”
“I love being able to reach my doctors and check in with the app, as a very busy mom it’s so easy! I also appreciate the privacy and takes away the mental health stigma.”
“Brightside made it easy for me to begin my journey to start taking medication and my practitioner (Lena) has been so helpful and supportive so far. Highly recommend!”
“Getting an appointment was difficult and it took over a month to finally connect. Then my therapist and I couldn't connect audioally. It was very frustrating trying different passcodes, then having to change passcode, and my forgetting what I had keyed in.
I don't have problems with Zoom and taking to other therapists. I talked to Pauline- no problem. Since I'm not computer sophisticated, this was overwhelming.”
