“I think the psychiatrists working with Brightside might have too much going on because there is little to no follow-through and communication after the first meeting. I realized I was running low on my medication and reached out to my provider because I didn't see any refills with my pharmacy. I am new to taking medication so I don't know how it normally works but I assumed that my care provider would reach out to see how I was doing on it, if I wanted to continue care, and how I was doing with the side effects I expressed concern about, etc.; but it was left up to me to reach out when I was running low and request more. In order to request more I had to fill out a survey that said I felt my care was "off-track" even though I didn't feel my care was off-track, I just needed a refill.”
“An amazing resource for psychiatric care. Can actually message my provider and get an answer within a couple of days at most. This is truly a revolution in access to mental health support. Thanks!”
“5/5. My doctor is excellent and takes time to understand my symptoms and make informed medication determinations. After many years of being on multiple medications, I am felling much relief after less than two months of treatment.”
“I wish my copay wasn't so high. There is no way to afford $75 per therapy session per week. Nor is it affordable every time I need to meet with my provider.”
“Brightside has been great for medication management. My psychiatric provider takes time to listen and will meet multiple times if need be. I am pairing it with outside therapy and it has been extremely beneficial to see what my depression and anxiety look like on a chart. It helps to display patterns which is such an important part of treatment. It's been great! And for what you pay for Brightside, it definitely goes above and beyond.”
“I'm happy I found Brightside and am really impressed with how quickly I was able to get care, as well as with the quality of the providers. I would absolutely recommend this service to a friend!”
“I would like to have more options on the website, it just seems like it’s a little bare. I’d like like a visit history, some of sort of option that shows me historical data. Also with customer service, I’d like to have a more faster option for service instead of emailing and getting responses within 24 hours. Maybe a phone number or a chat service would ensure quicker service? Other than that, no complaints!”
