“So much easier than trying to see an in person doctor. You have to wait months to be seen and I never felt heard or truly cared about. I was able to make an appointment within a few days and love my provider. She listened to me and really worked with me on my needs and meds. The frequent check ins are great for tracking my progress. Communicating with my provider is quick and easy also through the app. I really appreciate having this service - and it’s worth the out of pocket money in my opinion. I’d rather pay out of pocket for great care, rather than have insurance cover o my a portion of a mediocre psych provider.”
“5 stars. comprehensive, targeted, compassionate, and individualized service from providers who genuinely care and help me plan carefully. I love having all of my behavioral health care needs covered in one platform with dynamic tracking of progress that I can view with my providers”
“It was working well until my therapist was changed without explanation and this past wk I waited for my therapy session to began for over 20 minutes but the therapist never joined. I’ve received emails about booking but the all of her dates are grayed out.”
“Both providers had little to no knowledge about antidepressants during pregnancy. I felt ignored and judged and will not be using this service again.”
“I am so grateful I found Brightside, they changed my entire life. The site/app is easy to use, and above all, affordable. Responses from providers are fast, compassionate, and efficient, they really seem to care, and that's important. I've never felt, less alone than I do with Brightside, on my side.”
“The app is not the greatest and only being allowed to schedule 1 appointment at a time and only after a completed appointment is extremely difficult. I also would like to be able to change my provider on my own without having to call or email.”
“I'm having a hard time connecting with my psychiatrist to get as needed anxiety medication. I've been waiting for a response for 5 days and she does not respond. I spoke with her about a new medication and she told me to message her back and see if my doctor allows it. I messaged her back not even 2 hour later. She viewed my message but hasn't responded in 5 days.”
“I wish communication after any meetings with provider were better. It’s almost as if they need a go between. If I need refills, questions about prescriptions, it lags and I’m assuming it’s due to each provider is a one person show trying to do it all.”
“Brightside has changed my life in the best way possible with the support of my therapist and psychiatrist I have improved my mental health tremendously”
“It is alright, the medication is helping. Not sure that the therapy is doing much or the video lessons. It helps a little, but not as much as I hoped. I miss my previous therapist. I also don't like that they are charging me double the copay they said they would.”
