“The talk therapy with Jerre I like. The medication management was not worth it because she cannot prescribe controlled substances that I already take. The management of payments is horrible. I’ve been way overcharged when I have insurance and it should have been 15.00 a time. Not 70.00. Now my HSA is denying charges because I’ve been so overcharged the fund is out. Also, a phone number for a live Brightside person for account issues is difficult to find unless you really dig for a number. Furthermore, I was charged a no show fee of 70.00 although I called, left a message and left my therapist a message that I could not make my appointment the day of my birthday because something came up. Frustrating.”
“Only real complaint would be ability to help support mental health related disability claims in CA. Getting in person appointments covered by insurance in timely fashions is absurdly difficult and subject to frequent cancellations and delayed appointments last minute. Was able to do so via BetterHelp in the past and was a bit surprised similar capacity could not be found here in emergency situations not requiring hospitalization. However at BetterHelp I could not get appropriate medications, which give the advantage here for that aspect certainly! Beyond that, all is great and super convenient, great professional care and services.”
“The providers that I am working with at Brightside are wonderful. This is my first experience with mental health resources that has felt safe and I truly feel like I'm being listened to and that the team has my best interests at heart, and not a generic push of textbook plans.
The only things that I wish could change would be the option to lengthen therapy sessions to 60 minutes, and to have the ability to schedule out more than one week at a time.”
“They listened to me and assessed my state of mind, prescribed the right dosage of anti-depressant which was my problem, and it worked. And working with the therapist had been positive as well.”
“This has helped me a lot, I really enjoy talking to my therapist he’s helped me so much, I really enjoy this more then going in person it helps me and I hope it helps others just as much as it does for me I rate it a 5/5”
“Finding it hard to change my account settings to just medication care - it won’t let me access my dashboard before scheduling a therapist which I no longer need because I’ve found one independently”
“I really like Brightside. They make it very easy and comfortable for you to get the help you need. It’s all on your phone, which is great with having severe anxiety. I give them 5 out of 5 review.”
