“I really like the people that take care of me. They genuinely care about you and they keep watching your success. I would tell people that I know it’s good place.”
“I have to say Brightside does amazing work. Not only do they listen to you but they care about what your saying. I would highly recommend them to anyone!”
“The app is problematic and caused me to miss my last appointment; very frustrating. The “one-size-fits-all” program seems vague but time will tell.”
“The online site is helpful and easy to navigate. Updates on overall health progress is good. Therapy resources and lessons very helpful. Access to both therapist and psychiatric provider is good though messaging with quick response.”
“I was really ill one morning and I couldnt cancel my appt. with out having to pay $70. I didn't know i was going to be sick? Why penilize me for being sick? What if i had to go to the hospital?”
“I was looking for fast medication assistance in time where everything felt very unstable and out of control. Brightside definitely provided that. I do wish I was able to get a faster response time from my provider, but understand there are many patients whom she also needs to respond to.”
“Overall i am doing well. Im starting to feel anxious a bit but nothing like before. I'm very happy with my provider and therapist. They are both helping me so much”
“I like my practioner, she listens, cares, and makes adjustments. I don't like the system. It is not user friendly. I was confused about the process of making the next appointment, I do not like being prompted to report how I am doing. I find #'s limiting. What if none of the options really fit how I am feeling or what I am thinking. There is a difference between "not at all" and "several times a week." What if that happened once. Once is not several, is more than not at all. So I am either under-reporting or over-reporting no matter what I choose. I understand this is common practice in such screening instruments, but I do not like it or find it provides an accurate statememnt of how I am doing. To me, ask me! I have lived with myself for 67 years now. I have been diagnosed with depression and anxiety for about 40 years, never remember not being anxious (although so much better than when I was a child and in my 20's and 30's), and depressed since adolescence (it is episodic, I know it when I am depressed, know when I need to talk with a psychiatry professional, and seek that out when needed). I am a better source of how I am doing than a GAD or depression screen. Of course, that does not fil well in a statistical report, but I am more than numbers.”
“Really enjoying my sessions. The lessons being in small doses really allows me to process what I am reading and I like that it makes you address things going on in your life currently. My therapist is always on point and I enjoy how calm her demeanor is when we speak.”
“Easy to navigate app and website, schedule appointments, easy check-ins! Also accepts my insurance so I am not paying fees just for a membership like I was on a similar site.”
“I didn't know that Brightside doesn't use talk therapy and that's what I need. Unfortunately this isn't working for me which I hate saying because I really like my therapist Brian. He's the reason I'm giving 4 of 5 stars and not less”
“my provider gave me a prescription and i told her i was doing very well on it, when it came time for a refill she ghosted me and didn’t answer any messages.”
