“Stay well away from this company!!!
Wish I had read the reviews first as I wouldn’t have went near them. I took insurance out on the 22nd October paid £48 deposit and the monthly payment was meant to be £36. I received a letter saying that the premium would be going up to £47 a month with no explanation as to why. Tried to contact them at the weekend and they were closed that in itself should have raised alarm bells! Got through today after being on hold for about 15mins, to get put through to the cancellation department and hold again for another 20minutes. I asked why they premium was going up and was told I had entered the date wrong on a non fault claim, fair enough everyone can make mistakes it’s human error, but I was told because of this it couldn’t be changed and the monthly payment would still be £47 a month and they couldn’t change it! I then said about cancelling the policy as I’m within my 14days the advisor tells me there will be a cancellation fee and I’ll receive an email confirming this. I could not believe it when I received the email I am not only getting charged the £25 cancellation fee I’ve also to pay £40 part fee cancellation!! So Basically I’ve paid £113 to insure my car for 13 days. I would hate to see what would charges you would need to pay if making a claim. Stay well away from the company.”
