Brite Decking Reviews

Name: Brite Decking
Address: D3/101 Rookwood Road, Yagoona, New South Wales
Rating: 4.14

4.1 Rating 266 Reviews

79 %

of reviewers recommend Brite Decking

Company Reviews

Metrics

4.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Brite Decking 5 star review on 29th August 2024

Marica 0423433218 Calleja

Brite Decking 5 star review on 26th August 2024

Anonymous

Brite Decking 5 star review on 8th May 2024

Brite Decking 5 star review on 14th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Brite Decking product & the company which is led by Steve is nothing short of exceptional. My wife & I recently purchased one of their Next Gen Titanium Bal 140 composite timber products after looking at so many other composite decking timber from other companies & we have no regrets, it looks absolutely amazing. All our family & friends love it. The decking has completely transformed our once ordinary beach shack to one of the best in the street. A special thank you to Laura in sales, Shiva in Logistics & Joe the Delivery man, they were all extremely friendly, helpful & a pleasure to deal with. I highly recommend Brite Decking & the company to those choosing to transform their home to something amazing. Tony from Phillip Island.”

Helpful Report

Posted 1 year ago

“Looks great and a job well done”

Brite Decking 5 star review on 14th February 2023

Helpful Report

Posted 1 year ago

“I would like to express my thanks to Justin,Moustapha ,Stephen and our delivery truck driver Naz for there help in getting my decking order completed. We originally ordered Graphite but were delivered boards extremely dark compared to the sample provided. This was a concern we raised with Justin as your reviews are numerous with unhappy customers. Justin guaranteed he would sort out any issues if we went with Brite Decking this then lead to Stephen offering us a total refund. This was not where we wanted to go as we belived in the Titanium rang was what we wanted. We then had Moustapha step up to the plate to get us sorted. He not only understood what we wanted but went out of his way to turn us into customers who would recommend your product to friends and neighbours. We have gone through a lot to get to this point and spent over $6000 but will post more info on the fossil boards that are now stacked in my garage climatising themselves to our rainforest conditions. I would suggest that you need to be matching your samples to the actual boards you provide.”

Helpful Report

Posted 1 year ago

“Have recently purchased a large amount of Spotted Gum for a project in rural NSW…… All that could go wrong with this order did, from delayed delivery, different colour boards, missing boards, incomplete fixtures….. despite all Jason was always polite, but Mustafa in logistics saved the day. He was awesome in his constant updates and making sure all that was required to finish the job was completed.”

Helpful Report

Posted 1 year ago

“It’s great . Looks good, always clean. If a bit soiled then hose it down for it to look like new”

Helpful Report

Posted 1 year ago

“The worse composite board we have ever used, very heavy and you apparently can not screw within 25mm of the ends of the boards as they crack and blow out, so everywhere you have a but joint it needs to be double joists Tech support took 2 weeks to reply to our issues and were of no assistance Will never use again MK carpenter/builder 30 years”

Helpful Report

Posted 1 year ago

“nice product great to work with just need to do a better job with the packing of the boards for transport”

Helpful Report

Posted 1 year ago

“The decking itself is very good. However, your screws for metal joints are not very good and your drill bit is terrible.”

Helpful Report

Posted 1 year ago

“exceptional staff, excellent product. Thank you.”

Helpful Report

Posted 1 year ago

“This will be my 3rd job using this decking, easy to lay, good service, recomended”

Helpful Report

Posted 1 year ago

“Initially Brite Decking couldn't do enough at point of sale but then when it came time for me to installing the decking boards, the fixings were significantly short and the decking boards had discoloured - I dropped in samples of the discolour boards and the plastic the boards were wrapped in. Also, I went to pick-up the fascia boards I had ordered and received no assistance loading my UTE - the young worker was too interested in his Cell phone than assisting me with loading my UTE!! I haven't heard anything since!! NOT HAPPY!!”

Helpful Report

Posted 1 year ago

“Looks Amazing. Install was pretty straight forward and everything was supplied to complete the job.”

Helpful Report

Posted 1 year ago

“I was very happy from start to finish with Brite Deck. Luigia our rep was fantastic and made sure we were getting the correct product and colour. Their courier driver was also very friendly and helpful. Would highly recommend Brite Deck for its price and service.”

Helpful Report

Posted 1 year ago

“Ordered my charcoal hollow decking, Lisa was so helpful which made my decision to buy off Brite easy . Delivery man , I think Joe was very nice too and very helpful.”

Helpful Report

Posted 1 year ago

“Communication is very poor and pressure sales were used to try and push me into the sale. Not real happy, I am now going elsewhere to buy decking. I would NOT recommend brite to anyone, worst salesperson I have ever dealt with.”

Helpful Report

Posted 1 year ago

“I’m yet to receive a response from my email”

Helpful Report

Posted 1 year ago

“The most professional and prompt supply company that l have dealt with...l,m an electrician, so that says something regarding trades and supply chains...l would not hesitate to recommend this company to anyone Gordon Beattie”

Helpful Report

Posted 1 year ago

“Great system boards look fantastic. Very easy to install only negative is slight cupping on the bullnose boards”

Helpful Report

Posted 1 year ago

“Loving our new deck - looks amazing. Now just to add gardens and patio furniture”

Brite Decking 5 star review on 29th December 2022

Helpful Report

Posted 1 year ago

“Great product which was easy to install. Product arrived on time and to expectations. No flaws in quality found. Customer service was also outstanding.”

Helpful Report

Posted 1 year ago

Brite Decking is rated 4.1 based on 266 reviews