Brite Decking Reviews

Name: Brite Decking
Address: D3/101 Rookwood Road, Yagoona, New South Wales
Rating: 4.15

4.2 Rating 271 Reviews

79 %

of reviewers recommend Brite Decking

Company Reviews

Metrics

4.2

Based on 271 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Brite Decking 5 star review on 28th November 2024

Dan Bojko

Brite Decking 5 star review on 24th November 2024

Coby Petersen

Brite Decking 5 star review on 29th August 2024

Marica 0423433218 Calleja

Brite Decking 5 star review on 26th August 2024

Anonymous

Brite Decking 5 star review on 8th May 2024

Anonymous

Anonymous // 01/01/2019

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“Was very impressed with the product and price, easy to install and looks great”

Helpful Report

Posted 5 months ago

Hi Mark, Thank you for taking the time to leave such a great 5-star review. We hope you enjoy your boards! Cheers, The Brite Decking Team

Posted 5 months ago

“Great service from Justin and the deck looks amazing.”

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Posted 5 months ago

“Happy to use Brite decking few times with Justin and always organise and friendly. Will be keep touch in the next projects. Alphaplusbuild Bob”

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Posted 5 months ago

“The titanium boards were great. MY builder build the decking wonderfully well. The only problem was too many boards were delivered based on my accurate dimensions of the decking resulting in an oversupply of 15 Willow Oak boards and 4 fascia boards which Brite said they would not take them back even though Luigio said she would try to help but so far nothing has happened. Plus 3 boards were defective though we used some of the board that was ok. So all in all I am very disappointed in Brite not taking back the surplus boards and defective boards for credit.”

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Posted 6 months ago

“I would not recommend Brite Decking for several reasons; I was sent screws to suit metal frame but asked for wood screws, after letting sales boss know I was told the screws were being fast post that afternoon and they weren't. After getting tradie to do find other things to do as we had no screws. I decided to change design a bit, more boards were required so decided to pick up the boards and the screws which were never sent. After picking up boards and screws I got a call from depot to tell me the boards I had picked up were not BAL 29 rated as requested so I had to return to depot and swap boards. After returning home found screws and clips to be poor quality as head kept stripping on them, the 3mm gap recommended for BAL 29 boards is impossible to achieve on anti creep clips. After ringing Lu in sales again I was told these clips weren't necessary, contrary to video. After purchasing more screws the builder did the best job he could with a difficult product to work with, taking longer to do with more cost. The builder and I agree we would never use Brite again!”

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Posted 6 months ago

“Excelant Meteria, reasonably priced.Very prompt delivery and prompt response to all queries.”

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Posted 6 months ago

“Brite decking is a superb product. We used the 210mm wide boards for a large rooftop deck. Once the hard work of the subfloor was constructed, the boards clicked together very well. We used a high quality mask and dust extractor when cutting. The only slight issues: about 5% of the boards were bowed. Check the measurements of each one as they vary by up to 15mm. But it’s a top-end product and we were very glad to support an Australian owned and operated business.”

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Posted 6 months ago

“Luv our wrap around veranda It came up lovely Thanks Brite”

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Posted 6 months ago

“Hi it's Ashleigh white here I would like someone to call me please someone that who is in a supervisor's roll that I can speak to about my time talking to a person about my project my number is 0447613174 regards Ashleigh white”

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Posted 7 months ago

“The whole team was awesome to work with. Great prices and great service. I will be a repeat customer for sure.”

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Posted 7 months ago

“what a great place to shop for decking,so helpfull great staff and excellent prices”

Helpful Report

Posted 7 months ago

“Excellent customer service from Paul at the Vic warehouse. Boards were really good quality and easy to work with.”

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Posted 7 months ago

“Purchase on two separate occasions and everytime something went wrong. Felt like I was dealing with the most unprofessional company. The sales manager Steve needs a lesson in how to be a professional manager. 0 care factor!! Too long to go through all the issues and delays and screwing around he cause me. Would never return or use again!”

Helpful Report

Posted 7 months ago

“Staff were pleasant and efficient to work with. Scheduled delivery was on time and the product was great to work with. My small deck looks great. Thanks guys.”

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Posted 8 months ago

“We dealt with Taj, and he was very helpful. He helped with pricing and when we decided to use Brite decking we were able to order and have the decking delivered the next day. The decking is now complete and it looks amazing. I have had so many compliments.”

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Posted 8 months ago

“The boards were easy to fix, fixings were generous with plenty left after the job. Caution though, Joists crack if you don't pre-drill before putting in a screw.”

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Posted 8 months ago

“The Brite Decking QLD Sales Team have been quick to respond, lovely to deal with and more than helpful with extra information and tips on building our deck. The product looks amazing now that our deck is built and we are very happy with the end result. The boards feel just like wood under foot and it's a huge plus to know that our hard work won't deteriorate over time.”

Helpful Report

Posted 8 months ago

“Thanks for all of services from Brite Team for my project. The HD Pro decking is really a good choice for my garden. The Spotted Gum looks natural and vivid.”

Helpful Report

Posted 9 months ago

“Customer service over the phone was great until I paid for my order ($8k+) and then it all went downhill. Promised delivery the following week and then could not get in contact with anyone. Delivery was promised the week after that and again no communication from the company and no delivery. Had to have my wife call on a different number and was able to speak to someone else who said they would chase it up. Another week an I finally get a call to say they are sorry but can’t find a transport company to drive interstate to deliver even though I had already been told they were on the way and had paid $450 for the transport. We then suggested a company in our hometown which worked out and they were able to pick up the following week. Finally received my order to find Brite Deck had supplied all the wrong fixing hardware which was not compatible with my boards. I was told to keep it all and they promised to send new hardware in over night airmail to me. 4 days later I had to drive 2.5hrs round trip to pick the order up from the depot in Adelaide as Brite deck sent them through road freight not airmail as promised and the company would not deliver to my house as it was too far from the depot. It finally got my fixing with 1.5days left to lay my entire deck before we had over 30 people coming round for my sons first birthday. I finished the deck 1 hour before people arrived and had to take 2 days off work as annual leave to get it done working 14hours both days. After receiving a phone call from the owner of the company I got an apology and a refund for the delivery promised it would be sorted within the week. The week passed i had to call again and chase it up as well as asking for a refund on the $250 worth of stainless fixings I paid for which were useless to me. Finally received the refund a couple of days after that.”

Helpful Report

Posted 9 months ago

“Hi Bob, As promised, please see my review for your reference😊 I would highly recommend Bob from Aphaplusbuild, his work is perfect in craftsmanship and he is a licensed builder from architecture background. I got Bob to install composite decking (front & backyard), and the cladding panel at my front entrance. He listened well to my conversation and then brought my ideas to life in an architectural drawing. He is great attention to detail and kept me updated at every stage. Furthermore, he is very helpful and even does some little odd jobs for me. It’s truly worth paying more for the jobs, both there decking and cladding are top quality! Will definitely get him back to do my future job. Cheers, Abby”

Helpful Report

Posted 9 months ago

Brite Decking is rated 4.2 based on 271 reviews