Brite Decking Reviews

Name: Brite Decking
Address: D3/101 Rookwood Road, Yagoona, New South Wales
Rating: 4.14

4.1 Rating 266 Reviews

79 %

of reviewers recommend Brite Decking

Company Reviews

Metrics

4.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Brite Decking 5 star review on 29th August 2024

Marica 0423433218 Calleja

Brite Decking 5 star review on 26th August 2024

Anonymous

Brite Decking 5 star review on 8th May 2024

Brite Decking 5 star review on 14th September 2023

Anonymous

Anonymous // 01/01/2019

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“Cost me a couple of days in the build process mucking around with incorrect clips delivery. But overall great staff were very helpful in both the inital ordering and rectifying of the issue. Great product easy to use, very good quality would definitely recommend Brite and will use the company again for sure.”

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Posted 1 year ago

“A huge thank You to Justin Park (Yagoona) taking immediate action regarding incorrect fixings within 24 hours we were delivered correct fixings (Metal) much appreciated (MICHAEL) FIVE DOCK,Q 10102.”

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Posted 1 year ago

“Fantastic, so easy to install and keep clean! Initially my issue was the shrinkage, but it got its level over the three days of installing it and all good!”

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Posted 1 year ago

“Purchased composite decking Antique colour,absolutely love our new deck,staff very friendly n helpful,will definitely purchase from brite deck again in the future”

Brite Decking 5 star review on 17th December 2022

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Posted 1 year ago

“Justin was terrific at managing our requirements, often turning lead times around more quickly than advertised and the product is wonderful - it is durable and looks fantastic twelve months on.”

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Posted 1 year ago

“5 stars for the sale, customer service, delivery and last but not least the product that changed my ordinary backyard to 5 stars.”

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Posted 1 year ago

“5 stars for the sale, customer service, delivery and last but not least the product that changeed my ordinary backyard to 5 stars one.”

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Posted 1 year ago

“The service we received while trying to make a choice for our deck was outstanding. Prompt response every time we made contact.”

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Posted 1 year ago

“Very well. Where shall I begin? We were sent the wrong screws with the initial delivery. We scratched our heads as to why the screws wouldn't sink into the steel frame unless we pre-drilled the holes. As the deck is 140 m2 this meant we had to predrill 1000's of holes. Anyway, we did it. Then we ran out of these dodgy screws and had nothing. So we asked for more and were sent timber screws, even though we had sent several pictures and emails clearly showing we were using a steel frame. Then we were sent the correct screws. These screws don't require us to predrill the holes saving us a tonne of time. Alas, we are 95% completed already when we realise this. Even though we sent the engineering plans Brite Decking over estimated and sent us 17% too many boards, which equates to $5100 in unused boards and overpayment. You sent us about 500 more of the metal clips than we could possible need while at the same time you didn't send us enough anti-creep clips meaning for the 4th time we had to stop work while we wait for you to send more. The instructions on the Brite Decking website were nothing like the accessories we were provided with. The fascia boards are not wide enough. We had to figure out how to properly trim the edges of the deck ourselves. If we hadn't figured out a trim/angle solution the whole project would have come out looking terrible. The joke on site here is that you guys should change your name to "Not so Brite Decking". For a $30K investment our deck will eventually come out looking great, But this is only because the boards look good. The rest of the experience made me wonder whether some people on your team have taken a course in stupidity and tried really hard. Regards, Phil Mathieson”

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Posted 1 year ago

“Had multiple problems with this product, the supplied screws were cheap and keep breaking. The end caps don't attach correctly, leaving gaps. Scratches easily and had a board that was 2mm short in width which threw out the whole deck. Customer service regarding these problems was non existent. I had to purchase extra screws and fittings to make the deck work. I would not purchase this product and wished I hadn't.”

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Posted 1 year ago

“All good, great service and advice from Lisa. Delivered on the day asked.”

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Posted 2 years ago

“Steve at Brite deck Brisbane was very responsive and patient. We loved that this is Australian owned and like supporting local businesses. Our project is well under way and we are loving everything so far. Product looks great and is easy to clean. The process from sales room visit to delivery of product was seamless. Very happy and would definitely reccomend. Thank you.”

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Posted 2 years ago

“Good to deal with good communication and excellent product”

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Posted 2 years ago

“I am midway through renovating my deck and I am finding the boards easy to work with. My only complaint is that it comes with 5 different types of screws with 2 different screw head sizes T25 and T20. This just doesn't make sense to me. Using a Phillips head would make more sense.”

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Posted 2 years ago

“Decking was the most ‘wood like’ out of all the decking we saw. Customer service was outstanding and delivery was quick. Great company to work with.”

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Posted 2 years ago

“This is the first I used the Birte decking and I think it's awsome. To install it was easier than I thought it would, it seems to be a good quality product and it looks really good. I will be using it again for future projects.”

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Posted 2 years ago

“Justin is really helpful. Very good staff in BriteDecking.”

Brite Decking 5 star review on 3rd November 2022

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Posted 2 years ago

“Very happy with our decking”

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Posted 2 years ago

“Extremely happy with the service and quality of Brite Decking. I was very pleased with the assistance afforded me by Laura in organising samples, delivery of the boards and advice (especially the installation). Thank you.”

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Posted 2 years ago

“Great product have already had loads of comments on the look of the product. Did have a few faulty ones though so may need to look at how these are delivered”

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Posted 2 years ago

Brite Decking is rated 4.1 based on 266 reviews