Brite Decking Reviews

Name: Brite Decking
Address: D3/101 Rookwood Road, Yagoona, New South Wales
Rating: 4.16

4.2 Rating 281 Reviews

79 %

of reviewers recommend Brite Decking

Company Reviews

Metrics

4.2

Based on 281 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Brite Decking 5 star review on 22nd April 2025

Brite Decking 5 star review on 28th November 2024

Dan Bojko

Brite Decking 5 star review on 24th November 2024

Coby Petersen

Brite Decking 5 star review on 29th August 2024

Marica 0423433218 Calleja

Brite Decking 5 star review on 26th August 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would not recommend Brite Decking for several reasons; I was sent screws to suit metal frame but asked for wood screws, after letting sales boss know I was told the screws were being fast post that afternoon and they weren't. After getting tradie to do find other things to do as we had no screws. I decided to change design a bit, more boards were required so decided to pick up the boards and the screws which were never sent. After picking up boards and screws I got a call from depot to tell me the boards I had picked up were not BAL 29 rated as requested so I had to return to depot and swap boards. After returning home found screws and clips to be poor quality as head kept stripping on them, the 3mm gap recommended for BAL 29 boards is impossible to achieve on anti creep clips. After ringing Lu in sales again I was told these clips weren't necessary, contrary to video. After purchasing more screws the builder did the best job he could with a difficult product to work with, taking longer to do with more cost. The builder and I agree we would never use Brite again!”

Helpful Report

Posted 10 months ago

“Delivery delays and side deals with the contractor without my consent. A bit disappointed.”

Helpful Report

Posted 1 year ago

“Not on Christmas day. Thanks”

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Posted 1 year ago

“Initially Brite Decking couldn't do enough at point of sale but then when it came time for me to installing the decking boards, the fixings were significantly short and the decking boards had discoloured - I dropped in samples of the discolour boards and the plastic the boards were wrapped in. Also, I went to pick-up the fascia boards I had ordered and received no assistance loading my UTE - the young worker was too interested in his Cell phone than assisting me with loading my UTE!! I haven't heard anything since!! NOT HAPPY!!”

Helpful Report

Posted 2 years ago

“Had multiple problems with this product, the supplied screws were cheap and keep breaking. The end caps don't attach correctly, leaving gaps. Scratches easily and had a board that was 2mm short in width which threw out the whole deck. Customer service regarding these problems was non existent. I had to purchase extra screws and fittings to make the deck work. I would not purchase this product and wished I hadn't.”

Helpful Report

Posted 2 years ago

“The product is great, however, 2 planks were obviously from a different batch. This wasn't a problem as we had luckily over ordered, therefore, it was unnecessary to use these. I am particularly happy with the actual colour and product. However, delivery has not been as I would have expected from a company such as yours. The first (and what should have been the only) delivery was on time and I thought complete until we commenced the job. Turned out that 7 bullnose planks were not included. After contacting Brites I was led to believe the missing planks would be delivered 1 week later. However, only 5 turned up. This was unsatisfactory as we were waiting on 7 to finish the job. As I write this, the job is concluding today and we are still short 2 planks. When they finally arrive the builder will have to return (a 1 hour trip) to satisfactorily complete the job. I am sure this is not the kind of feedback you want about your business.”

Helpful Report

Posted 2 years ago

“boards still creep even when using the teeth blocks, the planks are not uniform width and the end caps are useless as they fall in, then they fall out "need to be glued in"”

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Posted 2 years ago

“Buying the product was not difficult. When I wanted to change the order from pick up to delivery it took 6 phone calls to speak to a person. For a national company, the service is appalling. I would also suggest taking the delivery cost into account when buying it. It adds in heaps.”

Helpful Report

Posted 2 years ago

“We chose this brand because of the dark rich toned brown colour, but the boards looks faded and completely dull. Every single person who has visited our house, has pointed out the boards look so old and faded , like we used old boards. The sales person said this is a dark chocolate brown, but it is no where close. Even though we go ta small sample home, it looks like the sample did not show the poor surface colour and finish of the boards.”

Helpful Report

Posted 2 years ago

“Ordered and paid a substantial deposit for Limewash 2.0 and we were promised by Luigia that it would be held for us as was being run out. We received Limewash 3.0 instead that we consider a less attractive product. Boards were very dirty when delivered and are not easy to clean. We can't get the mould (in particular) off them. They stain badly and stains seem to be ingrained. We had advised friends that we thought Brite was a good product but now advise them to use Trex or Modwood.”

Helpful Report

Posted 2 years ago

“Got 100 square mètres when I ordered 75 m2. Your mistake. I gave 25 m2 standing in my driveway which I do not need. I would like it to be collected and credited no freight as it is your mistake. Thank you”

Helpful Report

Posted 3 years ago

“Decking was installed in accordance with your Specs but we find planks constantly moving back & forth due to expansion/contraction. Most importantly the product is extremely difficult to clean. We have to spend hours using a scrubbing brush & high pressure spray. Would not recommend.”

Helpful Report

Posted 3 years ago

“Need better fasteners. The weak points on your product are your screws. They are too weak. The heads snap off under tension”

Helpful Report

Posted 3 years ago

“I had dramas with the screws supplied snapping. Zero help offered by their tech support person. Very disappointing considering the job cost me nearly $5k to buy. I had to drill holes in boards and mount them the old way. Not the look I was chasing at all. Quite disappointing”

Helpful Report

Posted 3 years ago

“We used this product during an incredible backyard transformation including 70sqm of decking ! Despite being quite competitively priced and having stunning good looks, the quality of this decking fell very short. The two most disappointing points being a) The shrinkage/ expansion factor (depending on weather) was hard to believe! My very experienced Carpenter had never seen anything like it in all his extensive composite board decking installs. And b) Walking on the product in summer is excruciating under foot. It is honestly hard to believe that this product is still being sold. Had I have know these two vital factors, I would not choose it again.”

Helpful Report

Posted 3 years ago

Brite Decking is rated 4.2 based on 281 reviews