British Airways Reviews

Name: British Airways
Rating: 1.72

1.7 Rating 292 Reviews

16 %

of reviewers recommend British Airways

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1.7

Based on 292 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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British Airways 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm genuinely concerned at the lack of customer service from British Airways TERRIBLE that consumers have to deal with this!”

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Posted 11 years ago

“Good customer service British Airways at Glasgow today. Delayed flight to LHR means a missed connection but alternatives now all sorted!”

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Posted 11 years ago

“I am disappointed with the service I got from BA so far.”

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Posted 11 years ago

“it's very nice to be welcomed on board by first name, it sounds personal. Great customer service as BA standard”

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Posted 11 years ago

“So, for stupid reasons, I am in Florida for an extra day. However, I just received some amazing customer service from British Airways.”

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Posted 11 years ago

“Really disgusted with lack of customer service. Website not working, over an hour on the phone.”

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Posted 11 years ago

“Had to call British Airways First class customer service”

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Posted 11 years ago

“Over a month since I sent a complaint to British Airways regarding awful customer service at LHR and no sign of reply.”

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Posted 11 years ago

“After 1 hour waiting British Airways customer service on phone nobody replied.”

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Posted 11 years ago

“British Airways are such bosses... Awesome customer service! like a boss”

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Posted 11 years ago

“customer service meltdown @ heathrow really annoyed!”

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Posted 11 years ago

“ok well I shall give another 4 weeks or I will raise it further as this is poor customer service I must say”

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Posted 11 years ago

“Worst customer service. In the process of buying a tweet. To detail my experience with you guys.”

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Posted 11 years ago

“Airline with the worst customer service!!!!!”

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Posted 11 years ago

“terrible service. Two hour delay one lost bag one damaged. Lost one turns up £1000 of damage, customer services no answer”

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Posted 11 years ago

“Still stuck at T5. British Airways = no clue about customer service and customer loyalty. British Airways”

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Posted 11 years ago

“I love British Airways. Best customer service and in flight options.”

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Posted 11 years ago

“Struggling to get through to customer service. Been on hold for 8 minutes and counting. Online form not working. Help!”

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Posted 11 years ago

“.British Airways No phone for customer service? Let underpaid baggage claim reps handle the heat? Unethical strategy. travel badbiz”

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Posted 11 years ago

“horrible customer service. Spent 2 hrs with an exec on phone without any solution.”

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Posted 11 years ago

British Airways is rated 1.7 based on 292 reviews