British Airways Reviews

“ I took a return flight to Joburg. The flight out was late, and I missed by connection. Lost 24 hours in Joburg. The return flight delayed for 11 hours, a few hours before departure. Appalling communications to customers, and "fobbed off" at every opportunity. The company is too busy fulfilling ridiculous DEI quotas, hence the service delivery is so awful. ”

“ BA didn’t bother to load many passenger luggage onto plane so as to not miss their take of time slot after plane was late. BA central baggage tracking team lied about bags having been on our plane and that we should have just waited longer at the carousel despite passengers’ AirTags clearly showing luggage left at take-off airport and other BA staff confirming that some luggage trolleys were left behind. Then BA doesn’t take any responsibility for baggage once it dumps it into the hands irresponsible courier company who claims that the bag was delivered to me yet it wasn’t and the hotel’s CCTV has no video of anyone with any bag, let alone mine, showing up attempting to deliver it. Carrier claims to have called my phone, yet my phone did not log the call nor a voicemail. Calling BA refers me to the courier’s phone number and they don’t answer even when I stay on hold for the full 29 minutes before they disconnect the call. Still haven’t received my bag. I wonder if I will or if I’ll get some other imaginary delivery and then what!? ”

“ I spent my tours vacation time exchanged several emails with the BA and the delivery company because the receiver address had a typo. ”

“ Tracking system is very vague, had to extract information from staff that they arrived to Vancouver on Jan 2nd but BA staff are just not bothered to hand them over to the delivery company. ”

“ Our luggage was found Sunday 27, picked up at 1600 by delivery company from airport. ”