British Airways Reviews

“ ) After expressing my feelings of mistrust, that I would be taking it further as I no longer wanting to have anything to do with this company, I was told that I wasn’t allowed any refund and was only allowed to book it at a later date. ”

“ They have a terrible website and app. Their customer service is atrocious. I paid for a seat, they offered me an upgrade that I took so they canceled my seat. Then told me days later I wasn't actually eligible for an upgrade, and they won't refund my first seat or give me the same seat I purchased so I paid more for a worse seat and they will literally do nothing to help. ”

“ com for refusing to issue a refund for a flight booked for my mother, diagnosed with terminal breast cancer. ”

“ Selected seats and when I attempted to get a refund on the selected seats, AA refunded me with no issue when BA totally refused despite both companies having similar policies. ”

“ I checked the website through manage your booking there was cancellation option, when I read their policy they said an amount of refund will decided then communicated to you via email, then it would be up to me to accept or reject that refund. ”

“ If I could, I would give zero stars. Their own website sold us tickets with checked baggage, once I payed and checked it had no bag allowance. I have screen shots from their own website saying baggage is included in the ticket, but customer service says sorry, can't help you! And refund in this day and age takes 7-10 business days?? Also, chat service extremely slow and full of useless pleasentries. ”

“ Disgusting company, I need to cancel my booking due to major operation, and they will not refund me, avoid this tin pot company at all costs ”

“ 99 refund for non-functional Wi-Fi, which is a slap in the face considering the extent of our inconvenience. ”

“ After the most expensive and wasted holiday of my life, they would not give me any refund or reimbursement for the ridiculous amount of unnecessary stress put on Me, and stated a vary vague email that did not even comment on most of the issues I had, only the flight cancellation. ”

“ If you read the ABTA guidelines state that an alternative or a refund must be made “without undue delay”. ”