British Airways Reviews

Name: British Airways
Rating: 1.72

1.7 Rating 292 Reviews

16 %

of reviewers recommend British Airways

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1.7

Based on 292 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 8%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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British Airways 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

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“Amazing customer service by British Airways. Our flight was cancelled but we were moved to an earlier flight and rushed through - thanks!”

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Posted 11 years ago

“Swiftly booked to earlier flight (which is delayed but not cancelled...). Great customer service from British Airways”

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Posted 11 years ago

“Thanks for perfect customer service. Had to cancel my flight but not my partner. Friendly and helpful. Thanks!”

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Posted 11 years ago

“What's happening to BA's Customer Service, sent an email 2 days ago no reply and now on hold for over 30 mins BA nothappy”

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Posted 11 years ago

“terrible customer service at Edinburgh when 1453 to LHR delayed. No one informed of reason or likely flight time. Very poor”

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Posted 11 years ago

“I love that BA pilots now make a PA announcement in the cabin to apologise for a delay. Great customer service. British Airways fog”

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Posted 11 years ago

“Meanwhile, scheduled 8pm British Airways LHR to BHD flight leaving on time from same gate. Excellent customer service all round.”

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Posted 11 years ago

“...why is customer service so difficult! !!!!!!”

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Posted 11 years ago

“I shall be complaining & it's put me off ever flying with you again-learn some customer service”

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Posted 11 years ago

“very poor customer service when you tell customers 20 mins before departure the pilot is an hour late”

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Posted 11 years ago

“flew BA today-Their customer service was appalling. long haul next week, wish I hadn't booked with them :-(”

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Posted 11 years ago

“Appalling customer service (as usual) from British Airways. My case number is 11408799 and its been 13 days. Can I ever expect a reply?”

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Posted 11 years ago

“Brilliant customer service from the Heathrow and British Airways teams. Really going the extra mile.”

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Posted 11 years ago

British Airways is rated 1.7 based on 292 reviews