British Airways Reviews

Name: British Airways
Rating: 1.72

1.7 Rating 295 Reviews

16 %

of reviewers recommend British Airways

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1.7

Based on 295 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unhappy. Flight failed to land in time. Airline left the passengers in the lurch. Adequate help was much in wanting. Vegetarian food was bad. Booked for assistance but none responded. Prof”

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Posted 2 years ago

“British Airways did not make me happy on recent flight although I would not like to denigrate them entirely. I find it disappointing that an airline which used to have such a good reputation should now act like a budget airline even though their fares are much higher. BA used to leave newspapers for passengers to take before boarding but these are no longer available. They also used to offer complimentary tea, coffee, drinks or snacks but now you have to pay for them. These are only small perks but they make the difference between a first-class carrier and the rest.”

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Posted 7 years ago

“Pleasant in flight staff, decent meal on long haul flights, willingness to resolve issues.”

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Posted 7 years ago

“Thank you British Airways for the very pleasant email I received this morning! :) top notch customer service!”

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Posted 11 years ago

“customer service was too notch!! Thanks for your help...”

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Posted 11 years ago

“Had to call British Airways First class customer service”

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Posted 11 years ago

“British Airways are such bosses... Awesome customer service! like a boss”

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Posted 11 years ago

“.British Airways No phone for customer service? Let underpaid baggage claim reps handle the heat? Unethical strategy. travel badbiz”

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Posted 11 years ago

“customer service meltdown @ heathrow really annoyed!”

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Posted 11 years ago

British Airways is rated 1.7 based on 295 reviews