British Gas Reviews

“ No wonder they are racking in the profits! We gave British Gas so many chances: we tried to find a reasonable fixed-rate deal, contacted their customer service (which was awful), arranged engineer visits that never happened, changed to smart readers (which failed to work) and requested a refund since he's hundreds of pounds in credit. ”

“ In all of this, they have been paid even for parts of the initial quote which we cancelled but they said they will issue a refund for. ”

“ What a nightmare Promised us a new boiler for christmas Our boiler broke at the start of December And we waited for British Gas to mess us around to end up with no hot water or heating for a whole month plus christmas with a 2 year old in -5 weather Which cause we had a 2 year old we are fast track, what a lie They are all super nice until they get your money and boom! The nightmare starts It was one thing after another, no one talks to each other, and they just blame one and other for mistakes or problems! They also put scaffolding on the wrong side of my house, then refused to move or take it down, I had to ring the scaffolding company myself muti time to get it took down We ended up going with a local company which were amazing!!! But trying to get a refund back from British Gas was also a nightmare, we was in our rights for one as it was still in the 14 days refund policy but to get the refund I had to hold all there piles and new boiler I had I'm my garage hostage which they tried multiple time to collect, As soon has I had my refund them collected it but it couldn't come to that really! AVOID!!!!!!!!!!!!!!! ALSO VERY OVER PRICED!! ”

“ I have raised a complaint. I was promised for the 100th time my bill would be out by today and I would receive compensation and a refund processed. Again!! You have lied, and ignored my emails. You are actually a dishonest, thieving company. I have been with you for over 15 years. I am done being lied to!!! ”

“ I recently moved to another energy company but had overpaid £190 it took nearly 4 weeks for refund after two calls. They agreed to give me a £50 credit for my issues still waiting on that 8 weeks later and 4 calls relating and being advised on every call it was sorted and i would have they money debited to my account. ”

“ And they will refund my direct debit payment which I have all ready paid out. ”

“ Changed supplier , due £8K refund several months ago and promised payment several times . Now resorting to legal means . ”

“ When I was changed to a new tariff, I requested a refund from the credit in my account and was informed I had to pay another month before given some of what I requested back. ”

“ I had to push them to refund the extra payment, and even after filing a complaint, they didn't respond for over a month. ”

“ I have repeatedly pleaded with British Gas for a refund, but to no avail. ”