Broadway Partners Reviews

Name: Broadway Partners
Address: Tithebarn Street, Liverpool
Rating: 4.60

4.6 Rating 284 Reviews

93 %

of reviewers recommend Broadway Partners

Company Reviews

Questions

Metrics

4.6

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07595702569

Email:

anne.peters@broadwaypartners.co.uk

Location:

Tithebarn Street
Liverpool
L2 2DT

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Installation quick and efficient . All working well at present .”

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Posted 2 years ago

“All is working well speed as stated”

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Posted 2 years ago

“Very good Customer service helpful and friendly people on the phone .The engineers were polite and friendly and left no mess.so far so good!”

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Posted 2 years ago

“We've had Broadway Fibre for a few weeks now and everything is running fine. Speeds are always well above 70Mbps. We did have 2 outages in the first couple of days but that was just teething troubles and I got a very quick response to my email about it. 5 stars so far.***** D.Thomas.”

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Posted 2 years ago

“Have been very helpful and patiently sorted out all our queries”

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Posted 2 years ago

“The setting up of the wifi went well and there were a few teething problems but overall there was an improvement of download speed. However I am unable to get a signal 10 metres from the router and the download speeds can vary from 5MB to 45Mb. I have been waiting for over a week for someone to come and improve things.”

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Posted 2 years ago

Hi David, I'm sorry to hear about this. I've had a quick read over your current enquiry and I can see it relates to your Wi-Fi signal specifically and seems to be related to where/how the router has been installed. I'm chasing up our team on this for you as I can see we've requested our team to return and relocate the router to a more suitable location for you to maximise coverage. - Luke, Customer Services

Posted 2 years ago

“Thanks to everyone at Broadway Partners for installing the equipment to enable the village hall in Llanvapley to finally get internet access. The engineers who did the job were first class and worked hard to find a way to make it work. The installation went well and good communication between Broadway and the village committee enabled everything to go smoothly. Many thanks.”

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Posted 2 years ago

“I have been impressed with all the updates about the installation of our broadband and all appears to be working well”

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Posted 2 years ago

“Communication with the company was straightforward and simple. Once we had agreed to have broadband the installation was next day and done within a couple of hours. Everything was done efficiently with a excellent customer service.”

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Posted 2 years ago

“All staff have been friendly, efficient and extremely helpful. I was given clear information, instructions about how to claim the grant from Access Cymru, and excellent customer service from initial enquiry right through to installation and billing. The service and broadband speeds I was promised have been delivered and the whole process has been a pleasant surprise. I'd have no hesitation in recommending Broadway Partners.”

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Posted 2 years ago

“Great team from the office to the engineers always so polite and helpful. Really caring. Thank you Broadway”

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Posted 2 years ago

“The staff were extremely quick to help with our enquiry and installation on Arran. If you know Arran then you will know that both mobile and internet are very poor especially in Whiting Bay. Due to the location the internet is much better but not great and we still get buffering on smart tv while watching Amazon Prime. Unsure who is to blame but bear this in mind that you will not get super broadband!”

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Posted 2 years ago

“Having recently moved into a new house we have been absolutely delighted with the personal care shown by everyone we have engaged with at Arran Broadband. A special thank you to Michelle for outstanding customer service!”

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Posted 2 years ago

“Broadway have responded speedily to resolve what had been frustratingly slow speeds and we now have around 40mbps Excellent and responsive service. Hopefully it will remain at that level”

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Posted 2 years ago

Hi Bruce, I'm sorry to hear about this. I see you've reported the issue to us an hour ago and our team are reviewing this at the moment for you. They should provide an update shortly once they've assessed the connection and any remedial action is put in place for you.

Posted 2 years ago

## Update ## Following a brief engineer visit to the area early yesterday afternoon, the issue has been resolved and normal service has resumed. Our tema have been trying to get in touch with you to check everything is ok but our tools suggest it is. Please do get back in touch with us if there is any issue whatsoever remaining Bruce.

Posted 2 years ago

“Broadway's customer service has been great since we were connected to their fibre network in February. Any teething issues we've had have been dealt with quickly and efficiently. Very happy with the broadband and VoIP services”

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Posted 2 years ago

“They keep you informed and are prompt to resolve issues. A special mention to Sue. Thank you.”

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Posted 2 years ago

“A great improvement on BT! I am receiving good download speeds and am very happy with the result. I'm a little concerned about the possible vulnerability of the outside cable, but recognise that this is necessary. Thank you for rescuing me and installing so promptly.”

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Posted 2 years ago

“Great product so far and good value for money. We are truly in the middle of nowhere and up to now we are receiving strong signal and internet working well. What is really distinctive is the customer service which is seriously some of the best customer service I have ever experienced. Michelle replied almost immediately every time, sorted everything out quickly and efficiently and always in a very friendly way. Outstanding!”

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Posted 2 years ago

“Telephone help line poot”

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Posted 2 years ago

“Five star service from Broadway Partners and their agents on the island. Download and upload speeds are more than acceptable and the entire experience is seamless and efficient.”

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Posted 2 years ago

Broadway Partners is rated 4.6 based on 284 reviews