“RIP OFF!!!!!. I paid $350 for the Anniversary Grilling set and they didn't send the Grilling tools which are the heart of the package. They sent a wooden spoon and small cheese grater, worth far far less than what they didn't charge for.
They claim their Terms and Conditions let them do this. Wrong. Fraud and theft cannot be disclaimed away through T&C.
SCAMMERS. DO NOT DEAL WITH THEM. I'M DOING EVERYTHING I CAN TO NOT PAY FOR WHAT I DIDN'T RECEIVE.”
“DO NOT DO BUSINESS WITH THESE CROOKS!! If I could give less than 1 star I would. Ordered the double dozen beer box expecting a variety of different beers. I was charged $112.99. When the package arrived it had Budweiser, Blue Moon and Corona in it. I paid $4.71 each for Budweiser, Blue Moon and Corona?? I also added on a bottle of wine and gourmet treats that were never sent. Even though they were on my receipt. According to them, their system messed up and I wasn’t charged so they will not be sending them. When I tried to speak to a supervisor, they said they were the highest I could speak to and hung up on me. Horrible experience and even worse customer service!!”
“Beware that what you purchase is not what they will send. I wish I would have done more research into this company before I bought what I did. The basket I purchased was advertised as 3 different varieties of sausage, one package of Brie cheese and bottle of red wine along with a raw edge tree bark style cutting board.
What I received was a bottle of pepper jam, seasoning, sauce, cheddar cheese, a different brand of wine and a flat square cutting board. It was embarrassing.
I contacted the company and they fought me back and forth- would not escalate the issue to anyone in management and I had to dispute the transaction with my bank.”
“I ordered items on the 15th of December. You could pick a date for delivery, I picked the 22nd to be in time for Christmas. My items did not get to the destination until the 27th. I had called 2 times and left messages and never received a call back. I repeatedly texted and emailed, finally someone responded only to say wait for a tracking and they could not give me shipping date. Only until it was picked up from courier could you see tracking. I do not recommend them for their customer service and their tracking information is terrible.”
“What a scam and nightmare of a company. Zero customer service! No one calls you back and everything is someone else's problem. Don't bother paying more to upgrade because a lesser quality item will be shipped. Delivery takes place four days after the date you select. And they hide behind their "terms and conditions".... horrible company”
“Ordered my crate a week ago for a gift. The tracking info said it was damaged and to contact sender. I got an email saying it was on track and it wasnt damaged. After further research I realized they looked up an order number that wasn’t mine. I have not be able to reach anyone by phone and I have tried several times. At this point I don’t have a gift and will stop payment on this item.”
“This is a horrible company. All the items I thought I would be receiving were changed to a lesser quality. I still had to pay full price and when I complained all they did was send me an automated response which basically told me there was nothing they were going to do about it.”
“How is this company at 4.6 stars??? I received damaged goods, customer service pretty much told me to suck it up buttercup and I am out of money and can't get replacement of the product or a refund! Heed my warning DO NOT PATRONAGE BRO CRATES!!! THEY SUCK!!!!!”
“Bro Crates is a horrible company. I cannot express how disgusting their customer service is. I called and left message after message and never received a call back. Finally I realized they were sending emails to respond. They basically admitted to posting pictures of items your recipients will never receive and they get away with it because of their “fine print” I promise to you on GOD you WILL NOT BE HAPPY with anything you order from this company. You will be left with a feeling of complete disgust knowing you just gave your hard earned money to a company that takes pleasure in scamming the public. I urge you please please do not ever order from this company. You are better off burning your money. Side note- Although it is just my opinion, any review you read that is good for this company I would bet my life is from their friends and family.”
“Ordered all imported German Beer, Did not receive one German Beer. Instead they sent me every Anhauser-Busch Product they had in stock probably because they cant sell and where stuck with it. When I notified them they told me they have the right to make substitutions. terrible company will never buy from them again”
“My fiance took the time to order me a box, picked out beers and a cheese she thought I would like. They didn't send anything she chose. They sent the wrong beers. They sent the wrong cheese. And when she contacted customer support they sent a copy and paste response about how they may choose to "substitute perishable items with non-perishable items." Will never ever use this company again after their massive failure in delivering what was ordered and providing customer support/service. Absolutely terrible. The products themselves were good. The company sucks”
“As people indicated below. Horrible customer service, they sent the wrong product and damaged and all I got was thank you for understanding! Understanding what? that I paid for a product that I didn't receive and also it's ok that it came damaged? Don't purchase anything from this company what a rip off!”
