“Reported broadband and landline down on 28 March 25. They arranged for engineer to attend on 31 March.
Nobody appeared. Called them back to discover no engineer has been booked.
This is the second time this has happened. You need to have a look at your support staff. They’re not doing their job”
“As an entity, BT cannot, or will not, deal with a bereavement sensibly or properly. I keep getting mail, addressed to my late mother, despite me telling them she has passed away. A refund she is due has been a nightmare to arrange, so far unsuccessfully. They show little or no compassion; spending hours on the phone to get nowhere is frustrating to say the least. Oddly enough, there is no e mail address to be able to make a complaint, which suggets they must get an awful lot of them! Righly so. Rubbish service all round.”
“I have had 1 of the worse experiences with BT business. We have a problem here and no one willing to come and have a look at our problems. Keep saying let’s run a test on the phone and 1 passing me to others. Please don’t get yourself into trouble with these people.”
“Om 80. Only phoned to renew my contract. Made it clear couldn't pay more .was bombarded with so many questions. Went on for ages trying to sell me mobile phones.now paying more far too much and having to have a man fit something a dontvwant for faster speed which I dint need. Been with bt over 50 years .fed up now but stuck with them”
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“I recently made a substantial transaction on BT, only to discover that the exchange rate was 20% worse than what I could have gotten on Trade Crypts . c o m When I asked BT for an explanation, they shockingly confirmed this as their standard practice.
Avoid using BT to protect your finances! invest in a better platform like tr ade cry pts. c o m”
“Fibre installation incomplete and worse than the installation I started with
Externally installation very ugly
Poor information provided before arrival
Complaints procedure difficult to access
Response times terrible
All in all I wish I had left installation alone”
“Terrible customer service. You cannot talk to anyone and thier head office operators are so rude! They've locked me out of my account for weeks and you cannot get anyone to do anything.”
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“I’ve not had access to my email for a month. I thought it was because I was abroad. I returned home to try to sort it.
10 days ago I spoke to Marie who tried her best to resolve the problem but said she would pass it on to bridge case and I should hear back from them in a couple of days. Unfortunately that did not happen, probably the festive season slowed responses.
I phoned again this afternoon. A young man named Adrian patiently talked me through the stages, that was after he had tried to find how the phone had been compromised. Not being a spring chicken and slightly deaf I requested that he slowed his speech for me as his lovely accent was not an everyday one for me. He did so and didn’t seem irritated by my sluggish typing! A huge thanks for his professionalism, knowledge and steadfast patience with me. At last I have my email back😃”
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“Right now, I have no access to my account, and the email I had for support returned an error, stating that the domain is gone! I can't fully express how I feel about this, and it seemed like my hard-earned money was lost forever. Fortunately, I got my money back thanks to lilo grace 75 @ gmail * C0M. If you're facing a similar issue, I suggest reaching out to them for assistance in recovering your funds. you can also reach them on WhatsApp +1=615=414=15=62.”
