“I’m really impressed with the level of expertise and professionalism from their support team. From my first inquiry about their cloning services, every question I had was handled clearly and efficiently. Once I got started, the process was smooth, and communication remained quick and reliable throughout. The outcome exceeded my expectations, and I’m genuinely satisfied with the experience. Highly recommended.”
“I am extremely disappointed with the service provided by BT Broadband.
I chose BT Broadband for my home and was given an installation appointment for 27th May. However, despite waiting patiently, no engineer has attended the appointment, and as of today, there has been absolutely no communication from BT regarding the delay or the status of my installation.
What makes this situation even more unacceptable is that the delay occurred during the school holiday week, when my children were at home and heavily reliant on internet access for both educational and recreational purposes. Being left without broadband throughout this period caused significant inconvenience, frustration, and disruption to our household.
The complete lack of communication is alarming. Customers should not have to chase updates or be left wondering whether their installation has been forgotten altogether. A simple courtesy call, email, or status update would have demonstrated at least a basic level of professionalism and respect for customers’ time.
To make matters worse, my experience with BT’s customer service team has been equally disappointing. The responses have been unhelpful, the communication has been poor, and there appears to be little accountability or urgency in resolving the issue.
I expected a reliable and professional service from a company of BT’s reputation. Instead, I have experienced missed commitments, poor communication, and an unacceptable level of customer support. This experience has severely undermined my confidence in BT Broadband, and I would strongly urge the company to improve both its installation process and customer service standards.”
“Do not sign up to this provider. I needed to alter my bill date, I needed 3 days to pay a bill. I contacted customer service and he said he would sort it out and everything would be okay. He said he changed it to the 1st and that was that. I kept getting emails to say they are adding charges as it was unpaid. So I message again, only to be met with more LIES, a bunch of excuses, then he tried to blame my Monzo bank which doesn't charge for "missed" direct debits, I ended up having to close the chat as I'm getting constantly lied too, no action was taken and now I'm getting emails to say my complaint will be looked into and I don't need to do anything THEN the next day it states my complaint will be closed if they don't hear from me. What the hell kind dumb service is that - MY ISSUE HAS STILL NOT BEEN RESOLVED and I have screenshots of the lies”
“I have been a customer for many years but am now going to move to a different provider. Logging in is almost impossible with repeated requests and repeated codes they ask you for again and again. It used to be really good and have no idea how it has got so bad. Sort it out BT”
“If I could give them 0 I would. We have had nothing but issues since moving to BT. We have to contact them all of the time to sort out problems. The latest was a big issue for a business. Something I should have had from the start of my contract, I only had for a couple of weeks then it stopped working. It took a week to put right now they are trying to bill me over £600 for the privilege of chasing them, spending my important time, when I have so much more to do. I need this problem fixed. Why are you trying to charge me for a my entire time with you when I pay monthly by DD and the service that needed fixing I didn't have all of that time. The only advice I was given by chat, because I can't speak to someone regarding this problem, is cancel my direct debit! WTH? No you sort our the problem, Or I will escalate this to the ombudsman with all of the issues I have had with you from the start of the contract.”
“I felt completely stuck and had no idea what direction to take until Robinson and team stepped in. Their team was calm, supportive, and took the time to explain every step in a way that made the whole process feel manageable. They approached my case with real professionalism, consistently kept me informed, and reassured me throughout the journey. Thanks to their dedication and expertise, my withdrawal issues was resolved, and everything finally began moving in the right direction again. I’m truly grateful for their help”
“Dès le début, Barbara et son équipe ont fait preuve d’une transparence totale et ont été très faciles à contacter. Toutes mes questions ont reçu des réponses rapides et claires, ce qui m’a énormément rassuré. Le retrait d’environ 11 000 £ s’est déroulé sans aucun retard ni complication. Leur professionnalisme constant et la clarté de leur communication ont véritablement fait toute la différence tout au long du processus.”
“I was losing hope after being bounced from one support agent to another. Then, Thomas Mitchell came into the picture — and what a turnaround it was.
His team’s knowledge, dedication, and communication made all the difference. They took ownership of the situation, explained every step, and provided updates until the job was done — perfectly.
In an age where customer service often feels automated and impersonal, Thomas Mitchell stands as proof that professionalism with heart still exists.
#ClientCare #ReliableSupport #SeamlessResolution”
“I was losing hope after being bounced from one support agent to another. Then, Thomas Mitchell came into the picture — and what a turnaround it was.
His team’s knowledge, dedication, and communication made all the difference. They took ownership of the situation, explained every step, and provided updates until the job was done — perfectly.
In an age where customer service often feels automated and impersonal, Thomas Mitchell stands as proof that professionalism with heart still exists.
#ClientCare #ReliableSupport #SeamlessResolution”
“Post this review
⭐ Review of BT Business Compensation: Total Failure, Insulting Offer (0/5 Stars)
Title: Six Weeks of Lost Business Revenue Compensated with £59.60: A Disgraceful Offer
This review focuses specifically on BT Business's final attempt to resolve my severe service outage, demonstrating their utter disregard for small business losses.
The Failure:
My business landline was totally unusable for over six weeks(from October 17th to November 25th) due to a catastrophic failure during the Digital Voice migration. Crucially, during this entire period, BT failed to send the necessary Digital Voice handset meaning I was physically unable to receive any calls, even on the temporary numbers they claimed were active. This caused a total commercial blackout and significant revenue loss for my retail shop.
The Insulting Resolution:
After nearly three weeks of escalating the complaint, repeatedly having to reject unauthorized phone calls, and dealing with stalling tactics (like putting the complaint "on hold"), BT finally provided a resolution on December 10th.
Their Final Offer:£59.60 as a "goodwill gesture."
The Justification: They claimed "service was not interrupted from our side," ignoring the fact that the £59.60 equates only to a single month's basic charge and covers NONE of the lost business revenue, NONE of the stress, and NONE of the time wasted managing their broken complaint process.
Conclusion:
BT's offer of £59.60 for causing my small business to be commercially crippled for six weeks is an absolute disgrace. It proves their internal investigation is flawed and that they do not value their business customers' viability. I have formally rejected this insulting amount and have escalated the entire matter, including this outrageous compensation offer, to the Communications Ombudsman (OS:C)
I strongly advise any business facing a BT service interruption to prepare immediately for legal action”
“Stay away,
Bills will chase you down months after you cancel the services with BT,
You return them the equipment and after a month they will still send you another bill, which equivalents in my case twice the amount I am currently paying for a service 13 times better than theirs
Would definitely not recommend”
“Due to loss of WiFi my phone would not reconnect to the hub. I was able to speak to a young man who was really good at his job and got the problem solved. It was a delight to hear a voice that was very understandable, bearing in mind I had experienced a South African call centre for my gas supplier earlier that day.”
“I am writing to express my concerns about a recent experience with your billing department. The confusion surrounding certain charges and the extended time it took to process my refund caused a great deal of frustration. It’s disappointing to encounter such inefficiencies in financial matters. I want to extend my appreciation to Thomas, who resolved the issue with professionalism and speed.”
“I am writing to express my concerns about a recent experience with your billing department. The confusion surrounding certain charges and the extended time it took to process my refund caused a great deal of frustration. It’s disappointing to encounter such inefficiencies in financial matters. I want to extend my appreciation to Thomas, who resolved the issue with professionalism and speed.”
“A deeper evaluation of the company could have been helpful, but I’m pleased with how FRSRINC.COM addressed my issue. Their team was respectful, efficient, and ensured I received my refund promptly.”
“Have to sign in with a different password every time
I just give up on BT mail most times I can’t log in at all
BT mail doesn’t merit a score
Absolutely Pathetic”
