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BT Reviews

1.4 Rating 741 Reviews
9 %
of reviewers recommend BT

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BT 1 star review on 20th November 2024
Mark
BT 1 star review on 15th December 2023
LDH
BT 1 star review on 20th September 2022
Ricardo St Coke
BT 1 star review on 7th April 2022
Anonymous
BT 1 star review on 7th April 2022
Anonymous
BT 1 star review on 16th April 2021
Mohammed
BT 1 star review on 20th March 2021
Patricia Marchand
4
Anonymous
Anonymous  // 01/01/2019
Just rang BT and was on hold for 28 minutes. I hung up as it was getting stupid and pointless. I rang them back only to be hung up on. Do not go with BT. You have been warned.
BT 1 star review on 20th November 2024
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Posted 1 day ago
No 1) piece of advice, if you need to call BT for anything set-aside 7am till 9pm. no 2) Have Valium & Beta blockers at the ready, in fact save time & take them pre-call, as one thing is for sure your gonna require them. No 3) Be prepared to be patronised to astronoimical levels, No 4) Expect ZERO results with any enquiry, No 5) make sure your phone is on a low tariff as you are going to be on the phone for many hours, No 6) a padded room will be required after interaction. No 7) Do not put your foot through the TV screen or have anything delicate or of value (smashable) close to hand, no 8) DO NOT ENTER INTO A CONTRACT WITH THEM, No 9) pretend they are the Titanic & evacute the company as an emergency!!
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Posted 3 days ago
I invested $17,500 here to trade based on their signals. The scammers provided me with videos of real trading based on signals, as well as screenshots of PNL. I was eager to earn the same, so I fell for it and invested the money. But I didn’t know that I was dealing with a fake broker, not a legitimate one. As it turned out, the scammers just took my $17,500 and then stopped responding and i got so worried about it, so I decided to share it out to my friends, before a friend of mine directed me to Mrs. ''' Morris Meihua '''.. she was the one who helped me recover all my lost both my profit and i was so glad, yo can also reach out to them if you are being scammed before or even finding it so difficult for you to withdraw the money which you have invested on any broker, they can help you out.... Kindly reach out to the details below.... WhatsApp: + (1) 5-5-9 2-1-4 9-9-1-4 Email: m_o_r_r_i_s_m_e_i_h_u_a_ ( @) g_m_a_i_l_.c_o_m......... There are so fast and reliable100%.
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Posted 1 week ago
I'm sharing my experience with the hope of helping others. After falling victim to a devastating crypto scam, I lost $150,000. Despite trying various companies, none were able to assist me. On Aug 20, 2024, I received a call from Anderson, claiming to help me recover unclaimed crypto transactions. However, clicking a link he sent led to another significant loss. Feeling helpless, I discovered ( dorisashley71 (@) gmail. Com.), which had excellent reviews. Desperate for a solution, I contacted them. To my surprise,Doris Ashley successfully recovered my stolen funds within days. If you've been scammed online, don't lose hope. Mrs. Doris Ashley can help, regardless of the platform. Reach out to them for assistance. Email dorisashley71 (@) gmail. Com. WhatsApp+1---(404)--721--56--08
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Posted 1 week ago
I was going to join bt when plusnet stopped providing broadband. I cancelled within 7days, but equipment arrived. I cancelled again, but engineer arrived. We sent him away immediately, but bills arrived. Phone calls to customer services took each about 45min. Very friendly staff, assuring me everything would get sorted (as in no more bills and envelope to send equipment back). Finally got envelope and sent everything back and then got hounded that 1 piece of equipment was not returned , though both had gone in 2 envelope. Took 6 months and at least 5hours on the phone to finally be free. Heard many similar stories about them!
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Posted 1 week ago
Very slow internet.
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Posted 1 week ago
Awful.. I have been having ongoing issues with BT in general. In particular with my broadband and digital voice. I moved into a new build with fibre to the property 6 years ago and I have always said it wasn't right. I've been fobbed off countless times and their answer was to upgrade and charge me more with little or no improvement. I have been made to feel like a liar and an inconvenience at every point of contact. I have been sold packages I do not need and never received the promised service or speeds. My digital voice is awful and the phones keep failing. The other day I finally found out that the fibre was installed incorrectly, so for six years I have never gotten the speeds promised and yet charged over the odds! Customer service and loyalty mean nothing to BT . They take you for granted. I have been with BT for 30 years... Oh and my issues are still not resolved and I'm tied in for another 18 months. BT have let me down greatly 😔 and I'll be leaving as soon as I can!
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Posted 2 weeks ago
Losing a staggering $544,777. Initially, the experience was incredibly distressing as I felt hopeless and overwhelmed. However, I decided to take action and filed a complaint with TheresachinRecovery Inc I was pleasantly surprised by how quickly they responded to my concerns. In less than 96hours, the dedicated team at TheresachinRecovery Inc worked tirelessly to investigate my case and helped recover my lost funds. Their professionalism, expertise, and commitment to customer service made a world of difference during this difficult time. I genuinely appreciate the support and guidance they provided throughout the entire process. Here is their details incase you're having related issues Email: t h e r e s a c h i n 1 2 1 2 @ g m a i l . c o m Call/WhatsApp: +  1  4  3  5  5  0  0  8  3  0  4 
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Posted 3 weeks ago
They promised a guaranteed return on my investment but after investing my life savings, I got nothing in return. They seemed legitimate at first, but it was all a scam. I urge people to stay away from awful platforms and not risk their hard-earned money like I did. Reported a scam to Mrs. Doris Ashley. Email: dorisashley71 (@) gmail. Com. WhatsApp+1---(404)--721--56--08 for recovery. I was glad for her services. In just four day they helped me recover it all.
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Posted 4 weeks ago
I deposited some amount of money with these people , and they withheld my funds for while till I met the help team at mike’s RESORUS.com , they did a fantastic job and helped me to recover my lost funds
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Posted 1 month ago
Incompetent and untrustworthy. Wasted hours on hold or trying to understand folk who clearly are not trained or capable. Avoid these people- even worse than Virgin ( which is saying something)
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Posted 1 month ago
Do not agree to a direct debit with BT, always tell them to send a bill and then you will pay. We are still waiting for £69.00 for a credit they owe us since 22nd of July and still not received it, they are an absolute shambles.
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Posted 1 month ago
Failing Customer Service I’ve spent about 4 hours in total on the phone since I gave BT 30 days notice to close my broadband account. Within 4 days they cut me off and with that my phone line which I relied on. As it was there mistake I was sent a temporary EE broadband device to see me through to my switch over date. (No landline, they can’t reconnect you!) This £55 cost was supposed to be paid into the BT account. I’ve since been told on another call the EE account was credited with £55. This week I received a bill from BT who are still charging me for Broadband and yesterday an EE red bill for the same month of charges. (The temporary device was sent back within 14 days). These company’s are supposed to work together, but none of the operatives BT or EE look to be able to effect the billing account and can resolve the issue, what ever they tell me. The last time I called BT the operative told me to not pay the bill as I was in credit, although she could not tell me by how much or send me a revised bill. The last time I was told that I received a late payment fine on the next bill so I’ll wait and see. I have asked to speak to someone further up the chain with no luck.
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Posted 1 month ago
I have Just rang them up about a fault and they said it won't be fixed for a week it is not good enough I need make calls
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Posted 1 month ago
0/5 - Worst Service Experience with BT Internet Avoid BT Internet at all costs! I've had the misfortune of experiencing: Frequent Disconnections: Constant drops in connectivity, requiring router restarts. Slow Speeds: Never exceeded 500 Mbps, despite paying for 900 Mbps package. Unreliable Speed Testing: BT claims only their app shows accurate speeds, dismissing third-party speed tests. Harsh Payment Policies: Immediate disconnections for missed payments, followed by 24-hour reactivation delays. Lack of Transparency: No service status updates or reminders for payment due dates. Coming from Virgin Media, I'm shocked by BT's subpar service. Virgin Media: - Sent reminders for overdue bills - Provided transparent speed information - Notified me of planned disconnections - Didn't disconnect services immediately BT's logic is baffling: - Charging late fees, then disconnecting services anyway - Claiming their platform is designed to evade third-party speed tests. Now, my services are disconnected, and the irony is that I'm unable to open the BT app to pay my bill! The app is not working, what a shame. How am I supposed to pay my bill when your app doesn't function? This is ridiculous. Warning: Don't make the same mistake. Consider alternative providers or use your mobile hotspot for internet at home. Advice: - Research thoroughly before choosing BT - Check speed tests from multiple sources - Be cautious of hidden fees and disconnection policies I hope BT takes customer feedback seriously and improves their services (May be in dreams).
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Posted 1 month ago
Please! Please! Please! be careful out there, My name is 'Sabine Felix' I'm from mexico, there are many fake crypto investment trading companies so as there are also many fake crypto recovery companies out there who claims to be real and legit. I was a crypto trading scammed victim who lost over $489,000 to a fake crypto trading site which after i was scammed i was needing a serious help for my crypto scammed funds recovery which unlucky for me i fell for a fake recovery company which scammed me $19,000. Believe me the whole situation got me frustrated and i was in bitter tears of pain because i lost both my life savings  and also the money i borrowed from bank... So a month after of depression i was scrolling on a site called ’Scamhelpeducation’ on the internet which i saw a review of one lady on the site giving testimony on how her crypto scammed funds was recovered successfully so i was wondering if this is a true or to fall for another recovery company to be scam again but something truly  moved me in my heart to contact the recovery company that helped the lady recover her scammed funds... So i contacted the recovery company that helped the lady  recovery her scammed funds via the company’s email id, after few hours  the recovery company gave me feedback asking me how I found them and who referred me to them so I told the recovery company how I found them and how I got in contact with them, so the recovery company demanded me to send every details on how I was scammed and how much I was scammed and all that, I sent it to the recovery  company every single details they requested and after 24 hours the  recovery company gave me a trace result from my details I sent to them specifying that my scammed funds is possible to be recovered that I shouldn’t wasted time at the moment that they will  only need to upgrade my  account from a basic account type to this TPM account type so I can be able to make my  withdrawals to my bank account or to my crypto wallet and the recovery company told me that before they will do that, that I will have to pay a TPM upgrade charge fee of $3,600 because my scammed funds is so much to be recovered because the higher your scammed funds the higher your TPM upgrade charge fee and vice versa.. honestly then I was stranded and I had no money with me because I was in debt condition and moreover I was thinking this recovery company is a scam too, so I had to take the risks to sale my Mercedes Benz GLK 2020 model just to raise funds and pay for the TPM upgrade the recovery company instructed me to pay.. so I raised the funds immediately and I paid for the TPM upgrade then in 48 hours my $489,000 was transferred to my bank account and when I received my scammed funds back I was in tears of joy and in shock too till date… so please please I’m taking my time to share these useful and helpful information to scammed victims out there because I know how frustrating and depressed it feels to be scammed.. if your a crypto trading scammed victim and you really want to recover your crypto scammed funds do well to contact this recovery company that recovered my $489,000 successfully to my bank account via the recovery company’s Email id : (victimsrecoveryeducation AT cyberservices. com) please carefully arrange the mail properly because of the site rules. Once you contact the recovery company do well to follow the recovery company’s instructions and make sure you send the recovery company your details and how you were scammed and how much you were scammed details correctly and once the recovery company demands you should pay for the TPM upgrade charge fee for the funds recovery please don’t waste time just pay the recovery company the TPM charge fee immediately, if you don’t have money for the TPM upgrade charge fee just do everything possible to borrow money just to make sure you pay for the TPM upgrade charge fee on time because in recovering of scammed crypto funds delay is dangerous
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Posted 1 month ago
ABSOLUTELY WORST COMPANY ABSOLUTELY WORST COMPANY, 💯 GUARANTEED TO RIP YOU OFF AND NOT RESPOND TO CALLS AND EMAILS. ( Let's see if they will respond to this) Dearest BT I am writing to formally request the cancellation of our order due to ongoing issues with the activation of our phone line. We had the equipment installed on 20th September at 8:00 AM, and we were assured by your customer service team that the line would be activated by 4:00 PM that same day. Unfortunately, this has not occurred. We were initially told the delay was caused by our current provider not releasing the number. However, after contacting our current provider, we discovered this was not the case and that BT had made errors in the number transfer request. Despite several conversations with BT customer service and multiple complaints (reference IMP-131655126), there has been no resolution. We have been without a working phone line for over eight days, resulting in significant financial losses, amounting to thousands of pounds in lost revenue. Due to the lack of progress, the poor communication from your staff, and the overall handling of this matter, we have lost confidence in BT’s ability to deliver the service we expected. Therefore, we are formally requesting the cancellation of our order and any associated services with immediate effect. We expect this request to be processed promptly and confirmation of the cancellation to be provided
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Posted 1 month ago
Not good ,ive had no landline, no broadband regularly for months now but im still paying my full monthly payment. Advisers promise to fix the issues within a certain time frame but yet that doesn't happen either. Really shocking service from this company i would advise to stay clear of this corrupt company and look elsewere.
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Posted 1 month ago
Phone connected 4 days late, annoying enough but the truly shocking thing is the customer service. Not just incompetent but outright rude and aggressive. Email to BT chief exec saw complaint passed to executive relations team. 5 days later call back with opening line being 'how dare you waste our CEOs time?'. Aggressive, argumentative and refusing to deal with complaint
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Posted 2 months ago
BT are criminals. Over promise, under deliver and are antagonistic. So many issues with them over recent years. Recently, full fibre installation issues, no phone line, no broadband, no compensation. Apparently it takes 5-7 working days to process compensation?? Really BT, you must take us all for mugs. never known a more incompetent company. They clearly DO NOT CARE ONE IOTA FOR CUSTOMERS
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Posted 2 months ago
BT is rated 1.4 based on 741 reviews