“This company overcharged by mistake, admits he error, but die not pay the refund. 3 official complaints later and further apologies from BT, still no refund. A company so bad to the bone that they should lose their license to operate.”
“BT is a big cheater I Don't have any services from BT bu they sent.me big bill!!! Hope I can talk to them and explain why they do this.
So please everyone don't go with bt”
“DONT PICK BT FOR ANYTHING
I was conned into joing BT via a black Friday deal I saw online. This was not the case and they started to charge me £45 a month instead of £30. They started charging this bogus amount once you are out of the grace period, meaning if you want to leave by the time you realise they are charging you £45 instead of £30 you will have to pay an extortionate amount in cancellation fees. They are currently charging me £316.93 to leave this con of theirs. My advice would be to stay away from BT, any offers they put are clearly lies and far from the truth. I have been forced to stay in contract with these cons. I would like to share my experience so others would not fall for the same trap”
“New account ordered on 31st March 2021 due to an Openreach box and line already present in my freshly moved in property.
New broadband box reciever recieved on the 8th April 2021 with a notification that my service had been activated... yep, that didn't happen.
It is now 13th April 2021, my service still shows as activate, it is not. Twice now I have been promised an update on how things are progressing... these have not materialised.”
“My experience with BT has been absolutely terrible in every way and this is how a loyal BT customer is treated. Summarised as follows:
- BT stop my TV box and state it’s a fault. What it really was, was that they wanted me to sign up to a new contract so bluffed me by sending replacement kit. This was in January, even after I warned that I’d be moving house shortly.
- 13/02/2021 I explain to BT that I’m moving home and attempt to order house move. As it’s a new build (new home), BT will not allow me to order until I evidence I’ve moved and charge me for full service, even after I move I to new house.
- moved home 20/02/2021 no Wi-fi or service as of 08/04/2021
- BT send kit to previous address that I left over a month ago
- It takes over 2hrs a phone call as I’m sent to wrong department over 5 times per call and twice I’m cut off
- BT cancel my complaints twice online and lie in that they have attempted to contact me when they haven’t
- BT call me a liar in that there computer thinks that I have full service. This is until I evidence that my smart hub 2 is indeed orange and doesn’t work
- I’m forced to risk travel and work from office during the COVID epidemic
- BT state that an engineer will come out the next day between 1-6pm. Two days in a row and no engineer visited
- I ask for special dispensation as I have a 3 year old son and I’m the registered carer for my 90 year old Grandfather. I’m told by BT management that this does not qualify me as an emergency or priority so no TV, Wi-fi, phone or CCTV to my home for two months.
- I’m charged the monthly charge for the duration, even with no service
- BT attempt to cancel my complaints without my consent and send another activation date. Luckily I’ve screenshot the original date and so can cancel as per breach of contractual obligations by BT
BT have become an absolute joke and the relationship between BT and Openreach is now a joke.
My advice is don’t join BT”
“was waiting almost 4 months for installation.In the beginning of March phone line has been connected.Today engineer supposed to finish work but he said I can't have full fibre internet even though contract has been signed for it.Instead I have been offered to sign contract for much slower Internet for the same price.But internet would be ready after 1-2 weeks.Bt is blaming me for that because I supposed to check if I can have specific cables in my building.How could I know I have to check this?They had 4 months for telling me this.Now I have been left without internet and can't go back to my previous provider unless I will pay double.So if you think to switch to BT you may end it up without internet at all.”
“BT.....3 months trying to get connected.....multitude of phone calls and false promises. So inept you’d think they were liars.....what an absolute waste of time, effort and energy.
If you are thinking of using this shower of ineffectiveness then be prepared for a nervous breakdown.”
“Engineer turned up un booked to "fix" a fault we didn't know existed, internet was working fine, a short while later, the engineer left, and we had no internet connection, Phoned customer services who said they would send an engineer in 5 days, this is the worst company ever to deal with, absolutely shameful.”
“Really I would like to give no stars but that is not an option. 24th Feb put in an order, activation date was suppose to be 3rd march. Did not happen. New activation date 18th march.....did not happen. Again told activation will happen 22 march....surprise surprise...did not happen! Call centre staff arnt in sync and have told us multiple lies. Told we cannot get a temp dongle as we are not vulnerable enough, despite working from home and having kids google classroom work. BT customer service is disgusting. Gone are they days they are a monopoly yet they still act like it. I even had a member of staff raise her voice at me when I made the point is my situation not dire enough I am unable to work from home for nearly a month!? New house, lots of paperwork, school applications, council paperwork and endless forms, home schooling and in lockdown with not internet! Thanks BT”
“New customer and they missed me about.
Installation date: missed
My complaints: closed without asking me or giving me an explanation
Badly managed company with an underlined behaviour problem, very male orientated!”
“Called to advise of my relocation, and advised I would need to pay a higher payment each month plus lock into a new contract for min 24 months. Alternatively I could pay £89 to exit. After some research and found out this is illegal I called them back to which they did a u turn and allowed me to continue on my original contract with no additional payment. Completely unethical, how many people do they do this too!? I made a complaint to offcom and raised an complaint with BT, advised I would get a call in 2 days from snr manager. The call never came surprise surprise!”
“I wanted to move from Sky because if poor customer service. I spent 3 days trying to get things arranged with various parts of BT.
Placed my order and arranged installation engineer. After only a day they rang to say that they could not install and had no date when this might change.
Utter frustrating chaos.
For a former UK flagship it’s an utter disgrace”
“WOW what happened to BT it is a terrible service
I changed from Virgin media to BT because it was cheaper, I paid for an engineer to install and set up the equipment because I wanted it done properly, when he arrived he said he does not install and set up anything other than the hub even though I had paid for the installation and set up as an extra cost. I was left with a box full of equipment that I had no idea what to do with so I did the best I could do. I had reasonable good connection for a couple of days but most of the TV channels did not work, after making a complaint a very helpful lady contacted me and help me set up some channels. A few days later I started getting really slow internet connection, my daughter could not do her school work as the connection kept cutting, I could not play music because it kept freezing during every record, the TV would make weird noises and freeze, I could not download programs as they would time out. I again made another complaint as I was getting stressed out and angry with the terrible service, I was again called by a very nice lady who said they could send an engineer out in a few weeks, I said that was not good enough I had paid for a service I had not received and could not use so she then said she would send and engineer in a couple of weeks and give me £20 as goodwill, I said I am not bothered about goodwill I want the service I had paid for. I made a further complaint now because the engineer did not turn up and I waited all day for him, I still have a terrible service and wish I had never changed from Virgin despite the higher cost. This is the worst most frustrating stressful service I have ever experienced and trying and call them is impossible, terrible terrible service.”
“Every review site saying the same thing how incredibly bad they are and let me update you they are worse than bad!!!. So beware?? If you attempt to call bt customer services asking for help or updates, poor service or whatever it is they don’t give a rip. They will transfer you elsewhere saying there not trained, cut you off, never call back when they say they will, promises about dates with lie after lie. it’s there way or the highway so be prepared to pay for poor service and get nothing in return. I’m ashamed to call this a British company.”
