“It leaks buckets of water down the back of my neck!when brought to their attention nothing happened then the stitching in the crotch came undone I thought they would address the neck problem.nope! It took them two months to restich the crotch and send it back. But ontop of that the suit seams like it could be warm.”
“New suit arrived and does not fit. Emailed Buell following return instructions twice now and after 10 days Buell has not replied.
Can’t find a contact phone number. Also ordered new suits around Christmas and it took weeks longer than expected to ship. Not at all impressed with Buell as a company.”
“As requested, here is my short review.
I really liked Buell wetsuits, but I guess I'll have to look for another brand. It sucks that you folks don't make summer wetsuits. Don't you think that people need something other than full suits?
I bought a couple shorties a few years ago and really liked them. I waited all summer to see if you would have men's shorties, or tops. I finally bought a 3/2 back zip intending to cut off at the knees to make a shorty.
Haven't worn it yet because that is only for the coldest winter days in Hawaii.”
Thank you for taking the time to share your feedback . We truly appreciate hearing about your experience and apologize for any inconvenience caused.
We understand that being out of stock on our summer wetsuits may have been disappointing for you, and we apologize for the inconvenience. We always strive to provide a diverse range of products to cater to the needs of our customers, and your input is immensely valuable in helping us improve.
We appreciate your loyalty in the past and we're sorry that we didn't meet your expectations this time. It's great to hear that you enjoyed our previous shorties and tops. We will definitely take your feedback into consideration and look into expanding our product line to include more options for different seasons, year round.
Your opinion matters to us, and we want to ensure that we are meeting the needs of all our customers.
Once again, thank you for sharing your thoughts with us, Eric. We hope to have the opportunity to regain your trust in the future.
Virginia, Thank you so much for taking the time to provide your feedback about your recent experience with Buell. We genuinely appreciate customers like you who share their thoughts and help us improve our services.
First and foremost, we want to apologize for any inconvenience or disappointment you may have faced during your interaction with us. We deeply regret that you encountered issues, and we would like to make things right for you.
Your insights are invaluable to us, and we genuinely want to address any shortcomings in our service. What could we have done differently to ensure a better experience for you?
Your satisfaction is of utmost importance to us, and we want to ensure that you receive the level of service you deserve. Please feel free to reach out to us directly so that we may address your concerns and find a suitable resolution.
Thank you, Virginia, for your time and consideration. We truly value your support and hope to have the opportunity to restore your faith in our brand.
Thank you so much for taking the time to provide us with your feedback . We are sorry to hear that you encountered issues with the entry flushing in your most recent purchase. This could be pertaining to a fit issue. We are dedicated to the satisfaction of our customers and would love to hear more about your experience? Please reach out to webinfo@buellsurf.com to gain a resolution to this matter. Thank you!
“I waited 2 years for a spring suit, lost my discount, and wasn't given an opportunity to try it on, only final aale. I used to love Buell but you guys have been so incredibly tough to do business with in the last 2 years.”
Thank you for bringing your concerns to our attention, Michael. We truly appreciate you taking the time to let us know about your experience. We are committed to providing excellent customer service, and it seems like you have been having some recent difficulties. Is there anything else we can do to make things right?
Thank you again for your feedback.
