Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01375 258023

Email:

sales@buildersmerchant.com

Location:

Merchanting, 44 Stores, 44 Berth,
Tilbury
Essex
RM18 7HP

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Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t had my order and I have rang three times and get told the same thing each time.. one item isn’t in stock so I agree to change for one similar and told my deliver will be out. Iv heard nothing again and it’s been well over three weeks now”

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Posted 4 years ago

“Well packaged and good delivery time”

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Posted 4 years ago

“Never received item had to get refund”

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Posted 4 years ago

“Got one piece wrong, sent 9mm instead of 12mm. Delivery a bit haphazard, one corner was completely chipped off a piece. Makes me apprehensive about putting in a big order.”

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Posted 4 years ago

“Swift online order & dispatch, no drama or hassle. Arrived via courier within 7 days”

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Posted 4 years ago

“I ordered composite decking fixings and the picture clearly showed screws as part of the pack bur when they were received there weren'y any scews. Disappointed. The reason I ordered the kit was because everythiong that I needed apparently was in the pack.”

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Posted 4 years ago

“I ordered two packs of decking clips on March 29th. On order number 61885. The confirmation E Mail came stating that the order was processed, and delivery would be 3 to 10 days. Nothing was mentioned on the website when I ordered. I phoned on April 7th. To enquire about the order. I was told that it hadn’t even been processed yet, and was in the hands of the warehouse. The work was starting the next day, so I had no choice but cancel the order, and purchase elsewhere. The lady on the phone didn’t seem particularly concerned that I cancelled, so I’m afraid I must give your company a poor rating. I really think you need to look at this situation, and see if there’s a problem in your procedures.”

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Posted 4 years ago

“I am asked to write a review but 15 days after putting the order I have not received the goods yet!”

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Posted 4 years ago

“The goods I received were just as described in the online catalogue. Delivery was in the timeframe expected. Thank you.”

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Posted 4 years ago

“I ordered a couple of pieces of Marine Plywood on 30th March - still waiting for delivery!!!!!!”

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Posted 4 years ago

“The worst service I have ever had. No communication or tracking supplied when the order was shipped. Only half my order arrived, and they are not interested in communicating when or if the remainder will arrive.”

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Posted 4 years ago

“Very efficient and reasonable price.”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“Very pleased with timber delivered No shakers in it”

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Posted 4 years ago

“Delivery was within advised dates, good price good product”

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Posted 4 years ago

“Had no confirmation of order or delivery”

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Posted 4 years ago

“Great service -easy ordering”

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Posted 4 years ago

“So far my order is over two weeks late, there’s no way for making contact and no one has called or email with an explanation! Then today I’m email saying my order has been delivered and I’m asked how my order was! Well I’m yet to receive it!”

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Posted 4 years ago

“Excellent service and many thanks”

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Posted 4 years ago

“Over all OK Issue with website taking payment twice, Didn't tell date items was to be delivered Dropped of wrong side property as driver never called. Small damage”

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Posted 4 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews