Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01375 258023

Email:

sales@buildersmerchant.com

Location:

Merchanting, 44 Stores, 44 Berth,
Tilbury
Essex
RM18 7HP

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've not received any part of my order & delivery is now several days later than specified at point of order. I've not received a revised delivery schedule as yet so I'm completely in the dark, so I doubt I'll order from this company again. Late deliveries sometimes can't be helped but poor communication is unforgivable.”

Helpful Report

Posted 3 years ago

“Panel badly distorted, manufacturing or storage I can’t say.”

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Posted 3 years ago

“Sent out damaged goods”

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Posted 3 years ago

“Packaging damaged on delivery. One board damaged corner, one board with two inch circular saw mark. Two stars because the bits that are undamaged seem good quality (and thus value for money IF all 4 items had been received perfect).”

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Posted 3 years ago

“Delivery of sheets was poor. Advised to leave with house opposite but courier left outside porch in the rain. Half of the mdf sheets had watermarks”

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Posted 3 years ago

“Really disappointed with the timber, the timber had several holes which had previously been knots in the timber which had come out, felt as if they had not been inspected properly prior to dispatch, if they had been they should not have been dispatched in my opinion.”

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Posted 3 years ago

“Good product but was unaware of the delivery date, not so good”

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Posted 3 years ago

“did not send the advertised product, sent me the wrong size, I asked for 35mm thick board, got sent 28. Even allowing for finishing that's clearly wrong. Still in discussion re solution to this”

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Posted 3 years ago

“Waited for my order for over a week and was then told I would get a refund as it was not available. Had I known earlier I would have sourced a product from another supplier.”

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Posted 3 years ago

“Order sent to billing address instead of shipping address, despite both addresses being shown clearly on the order.”

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Posted 3 years ago

“My order arrived 14 days after despatch date. The boards had been well packed and the corners well protected by packaging. However, the customer service of this company is appalling!!! I sent a total of 7 emails requesting the consignment/ tracking details of the carrier and none of these emails was responded to. Luckily i was at home when the order arrived on a wet morning or the contents could have been ruined. I would not recommend this company for that reason and i would certainly not use them again.”

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Posted 3 years ago

“Delivery time was ok but 2 of the items arrived damaged.”

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Posted 3 years ago

“I placed an order with them only to have to ring them back just over a fortnight later, for the 2nd time, only to be told my order had been lost in transit then to be told they would send replacements which could take up to another 3/4 days. I will definitely think twice before ordering again from them!!!”

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Posted 3 years ago

“Item damaged in transit”

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Posted 3 years ago

“Ordered materials ...not delivered..they do not reply to emails .no contact regaurding inquiry..ive sent a number of emails...got nothing...how can you rate a company like this...in the process of trying to get money back....”

Helpful Report

Posted 3 years ago

“I ordered composite decking fixings and the picture clearly showed screws as part of the pack bur when they were received there weren'y any scews. Disappointed. The reason I ordered the kit was because everythiong that I needed apparently was in the pack.”

Helpful Report

Posted 4 years ago

“I ordered two packs of decking clips on March 29th. On order number 61885. The confirmation E Mail came stating that the order was processed, and delivery would be 3 to 10 days. Nothing was mentioned on the website when I ordered. I phoned on April 7th. To enquire about the order. I was told that it hadn’t even been processed yet, and was in the hands of the warehouse. The work was starting the next day, so I had no choice but cancel the order, and purchase elsewhere. The lady on the phone didn’t seem particularly concerned that I cancelled, so I’m afraid I must give your company a poor rating. I really think you need to look at this situation, and see if there’s a problem in your procedures.”

Helpful Report

Posted 4 years ago

“My original order was damaged in transit....and I only knew this as a result on enquiring why it was late in delivery. At least the company investigated this delivery delay, apologised to me and have promised to send a replacement express, so they have done all that can be expected. I have not received the item as yet, so hence my low score. Eventually I had to contact the dealer again for a further update to the second delivery date, and they couldn’t find my paper work. I cancelled the order and are awaiting return of my initial payment.i won’t be returning to this seller again.”

Helpful Report

Posted 4 years ago

“Ordered over 2 weeks ago. Emailed for information on delivery and had no response from them.”

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Posted 4 years ago

“Over charged me, because they couldn’t work their new computers. Didn’t car3 when I mentioned it.”

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Posted 4 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews