Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01375 258023

Email:

sales@buildersmerchant.com

Location:

Merchanting, 44 Stores, 44 Berth,
Tilbury
Essex
RM18 7HP

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Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, arrived on time”

Helpful Report

Posted 6 years ago

“Very poor service. Ordered 2 days before I needed it. Waited in for the delivery all day, when I called to chase it was told that as it was only a small order they did not want to deliver it to me. Had I not called I would have been told that I wants going to get my order at all. I was left without the item for the job I needed to complete and had to travel out at 8 that night to go and get what they had not delivered. If you don’t want to deliver small items then say that on your website. My order totalled £18.66.”

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Posted 6 years ago

“Great service, great range of products, straight forward, quick and efficient and price not too bad either.”

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Posted 6 years ago

“Didnt deliver on time. Spoke to someone in sales and within two days it miraculously appeared with no prior notice. The courier left two sheets of ply out in the rain so they are now ruined. Not impressed.”

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Posted 6 years ago

“Dispatch email was confusing (incorrect order) but they confirmed the correct item had been sent, arrived on time and pleased with the order!”

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Posted 6 years ago

“Ordered a Nilfisk wet & dry vacuum. Waited well past the due delivery date only to find the order had been cancelled due to your supply chain. Not good.”

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Posted 6 years ago

“Ordered bulk bag of ballast for express delivery (1-2 days). Had to chase order. First lady didn't ring me back. Had to chase next day and I was cut off. I was told a number of times that they needed to speak to the delivery company. Eventually I was told that the suppliers didn't have any in stock and it would be next week. Very poor service.”

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Posted 6 years ago

“good price quick delivery”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Ordered a sheet of marine plywood and delivery was 24 hours later. Fantastic service.”

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Posted 6 years ago

“fabulous service, great price”

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Posted 6 years ago

“Plywood delivered well packed and undamaged. Good quality rich facing. Used this for restoring home staircase.”

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Posted 6 years ago

“Got my order next day & couldnäó»t be happier. Thanks guys!”

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Posted 6 years ago

“Good overall service. Courier not the best for 1st delivery but 2nd was excellent.”

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Posted 6 years ago

“I have not received my order, although paid for, due, I believe to courier going to wrong address, i,e NEW COLLEGE COURT, FINCHLEY ROAD, instead of COLLEGE COURT, COLLEGE CRESCENT.”

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Posted 6 years ago

“Easy to purchase on line. No hassle. Goods came well wrapped with no damage. Good delivery too.”

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Posted 6 years ago

“I bought two sets of replacement screws for a council wheelie bin because I was unsure of the size needed. Not all the bins in Sheffield have the same size fittings. They arrived very quickly and were simple to fit. Much cheaper than asking the council to repair the bins.”

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Posted 6 years ago

“Peg board arrived fine however was really warped and where it was only packaged in card, two corners were broken, I assume in transit. I emailed with pictures and received no reply. Unfortuently because of when I needed it, I had no time to replace so had to re design and round the corners. I wasnäó»t looking for compensation or anything, more about letting the supplier know, so annoyed to be ignored.”

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Posted 6 years ago

“Flat, defect free and it arrived on time and well protected....what more do you need.”

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Posted 6 years ago

“Quick delivery, as described, a good sheet of plywood”

Helpful Report

Posted 6 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews