Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01375 258023

Email:

sales@buildersmerchant.com

Location:

Merchanting, 44 Stores, 44 Berth,
Tilbury
Essex
RM18 7HP

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Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn’t receive what I ordered. Bought and paid for then told it was out of stock 5 days later. So 5 days wasted”

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Posted 3 years ago

“No problems. Thank you”

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Posted 3 years ago

“Cheapest price on the market. Helpful with delivery option. Definitely use this company more often. Thank you.”

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Posted 3 years ago

“Arrived on time as described. Spot on service.”

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Posted 3 years ago

“Great products and price, with excellent customer service. Highly recommended”

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Posted 3 years ago

“Excellent service, excellent product. I will be using again.”

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Posted 3 years ago

“The price was great but the door add mold over the top off the door so had to wash the door and not in the right packing”

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Posted 3 years ago

“Never received the goods when I contacted them, didn’t even reply to me. Now I have requested a refund after two emails still no response. Send them to be trained in Customer Service.”

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Posted 3 years ago

“Thank you Builders Marketplace. I found your website extremely informative & very easy to use. You have a very wide range of products and I was able to find exactly what I wanted at a competitive price. My delivery came as I ordered & quickly. I wouldn’t hesitate in buying from you again or in recommending you to others.”

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Posted 3 years ago

“Poor service for my first time using them , only sent half of what I ordered, didn’t get far with customer service , , been two weeks and I’m still waiting for the rest of my product to come”

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Posted 3 years ago

“Early delivery, good quality product.”

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Posted 3 years ago

“Wrong order delivered! (Sand arrived not ballast) Trying to get it put right following the order placed by builders merchants was difficult! Not happy! Still not rectified!😬”

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Posted 3 years ago

“Good prompt service”

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Posted 3 years ago

“I'm still waiting for the right product to arrive!!! I have had 2 deliveries . Both wrong.”

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Posted 3 years ago

“Excellent service and speedy delivery following on-line order. Marine ply cut to size and fitted perfectly. £2.00 per cut excellent value.”

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Posted 3 years ago

“I've not received any part of my order & delivery is now several days later than specified at point of order. I've not received a revised delivery schedule as yet so I'm completely in the dark, so I doubt I'll order from this company again. Late deliveries sometimes can't be helped but poor communication is unforgivable.”

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Posted 3 years ago

“Service was very good. Was in need of the materials I ordered and it came fairly quickly. The price was better than other places that I had looked at also.”

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Posted 3 years ago

“good fast service”

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Posted 3 years ago

“excellent service all round.”

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Posted 3 years ago

“Very poor service (1 star is generous!) - no call rom delivery driver, delivery to wrong address (an empty house)/left outside, signed for by the driver and only part of order correctly delivered. Slow to respond but they eventually offered to send outstanding order by 'express' but after 6 working days nothing delivered nor any responses to requests for planned delivery date/time. Can't rely on them it seems!”

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Posted 3 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews