Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01375 258023

Email:

sales@buildersmerchant.com

Location:

Merchanting, 44 Stores, 44 Berth,
Tilbury
Essex
RM18 7HP

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Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

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“Great product, exactly as described, delivered early”

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Posted 3 years ago

“Very quick and smooth transaction”

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Posted 3 years ago

“Product was great value and arrived on time.”

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Posted 3 years ago

“Straightforward and easy to deal with. Delivery within the time period indicated. Happy with them and will use then again”

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Posted 3 years ago

“good product”

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Posted 3 years ago

“Wrong item sent after waiting 11 days offered to replace by could not deliver in required time”

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Posted 4 years ago

“Delivered to the wrong place after a 10 working day wait and arrived damaged. Was told would be collected and redelivered to right place the next day which never happened. Same again the following day which again never happened. Must have wasted over an hour of time on multiple phone calls over this incompetence. Useless.”

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Posted 4 years ago

“Excellent customer service/support and delivered the goods promptly to the exact specifications asked. Would definitely use again and recommendations to others. Thank you.”

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Posted 4 years ago

“Bit late in arriving but exactly what I ordered”

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Posted 4 years ago

“Easy to use website. Ordering was simple. Delivery was on time and the product quality was high. Would order from this company again.”

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Posted 4 years ago

“Great service.Priced right and no delivery issues Big 5 Stars Cheers”

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Posted 4 years ago

“Excellent. wood as described. Cut exactly to required length. Delivery as promised. Very pleased”

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Posted 4 years ago

“I ordered Anti-Slip Phenolic Birch Plywood 9mm that was cut to my size requirements. the packing of the plywood left a lot to be desired. the packaging had split and was left strewn around the back of the delivery van. the driver had done his best with a bad job. thankfully there was no damage to the boards dispute the bad rapping.”

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Posted 4 years ago

“Easy to order, arrived before estimated time, will use again.”

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Posted 4 years ago

“Order sent to billing address instead of shipping address, despite both addresses being shown clearly on the order.”

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Posted 4 years ago

“Ordered my decking, posts screws on the 9th April, screws arrived in the post, one lot of decks arrived 13th second lot was just left outside in front garden and still waiting for posts. Never answer emails, no notification of when things are arriving. Had to cancel the guys that were going to do the decking. Will not use again totally unprofessional. When are my posts going to arrive. Will not recommend either”

Helpful Report

Posted 4 years ago

“My order arrived 14 days after despatch date. The boards had been well packed and the corners well protected by packaging. However, the customer service of this company is appalling!!! I sent a total of 7 emails requesting the consignment/ tracking details of the carrier and none of these emails was responded to. Luckily i was at home when the order arrived on a wet morning or the contents could have been ruined. I would not recommend this company for that reason and i would certainly not use them again.”

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Posted 4 years ago

“Superb service. Found the product I wanted, and it was delivered within 48 hours.”

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Posted 4 years ago

“Awful. Unable to track my item, or deliver it within 10 working days. Told multiple times over several days it was ‘out for delivery’ and promised it would be with me later that day. I even offered to go and pick it up from them, but they wouldn’t then refund my delivery cost. Received a full refund and no product after 13 days of messing around. Never again.”

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Posted 4 years ago

“Smooth transaction,easy to order,fast delivery and good product.”

Helpful Report

Posted 4 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews