Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01375 258023

Email:

sales@buildersmerchant.com

Location:

Merchanting, 44 Stores, 44 Berth,
Tilbury
Essex
RM18 7HP

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Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was placed and paid for online through the website on 15/04/20 and nothing heard since. After calling numerous times on 20/04/20 for an update, finally got though to someone who advised they have no record of my order. I was advised they will look into and call back, I’m still waiting for a further update today. I have tried to call again all day and no one answers! I’m totally stuck now, they have our money and we are still waiting to hear from them.”

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Posted 5 years ago

“Wish I had read the reviews before we purchased, last week. No tracking number yet; no response to three emails; telephone is not being answered - and goes dead without taking a message or going to another extension. I am agast at how they feel they can operate without communication with customers. If we had the tracking number and courier we could chase ourselves, but I guess this hasn't been provided as our order has even been shipped. What an abysmal outfit. Avoid Avoid”

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Posted 5 years ago

“Took a substantial amount of money from me over 2 weeks ago and was assured delivery would be within 2 days. Got an email day after saying goods depatched but with no tracking. Asked for tracking was told it hasn't been sent yet. Emailed several times in past 2 weeks with no reply. Called numerous times but no one answering the phones despite their website saying they are trading as normal despite Covid19. Caused huge problems for my business as if we don't have enough to deal with at the moment. Had to stop my job, lay off 2 staff becuase of it andnow have unhappy customers. Would never use these again and no idea if and when I will ever get my money back.”

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Posted 5 years ago

“super service will definitely use again”

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Posted 5 years ago

“Excellent service . Easy to use web site. Ordered flexible ply and received it by courier 3days later . 👍”

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Posted 5 years ago

“Supplier OK - website poor. Pop-up (especially the one touting reviews, blocks view of product. Why not offer a button to disappear annoying overlays? Could not find simple pine timber item....too much about how good you are and not enough actual factual product information - such as sizes, timber types, lengths. Gave up in the end. Pity”

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Posted 5 years ago

“ABSOLUTE RUBBISH - A NIGHTMARE! Ordered Hinge pins for wheelie bin online stated size 15mm x 55mm, arrived on time but size 12mm x 45mm. Ordered again second time, arrived promptly, but wrong small size again. Ordered a third time with instruction (PLEASE ENSURE THAT SIZES ARE 15MM X 55MM, THANKS). To my horror the wrong small size again, not the advertised size 15mm x 55mm. So disgusting...not even bother to return them. Sick!”

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Posted 5 years ago

“Paid for express delivery and confirmed for Monday or Tuesday. No response to 3 emails asking for a tracking number. Called Tuesday and told not left, couldn't leave that day so would leave Wed for Thurs morning delivery. Called as not arrived on Thurs, goods still not left. No refund received for express delivery received as promised, no advice of any delays - staff don't care, lead by the MD Amy who doesn't honour her word. Shocking customer service and i'm still without goods”

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Posted 6 years ago

“Only part of my order delivered but full payment taken . No reply despite numerous e-mails”

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Posted 6 years ago

“Excellent very pleased”

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Posted 6 years ago

“Bought some tables legs. They were very reasonable for the price and so I bought some more. reasonable quality, prompt delivery and good prices. What's not to like? :0)”

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Posted 6 years ago

“Hinge pins arrived quickly. I mended the wheelie bin easily. Good product, but be careful to measure the hole diameter. 15mm fits well but 20mm would have been too big.”

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Posted 6 years ago

“Order cancelled without explanation!”

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Posted 6 years ago

“Rubbish. Took my order them cancelled it 2 days later.”

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Posted 6 years ago

“Excellent”

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Posted 6 years ago

“Order processed very quickly and delivery time slot was sent by text with a 2 hour slot. Fantastic. No waiting around all day. The sheet of wood I ordered, had corner protectors and was packaged in cardboard. Great service.”

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Posted 6 years ago

“From ordering to shipping process very good and prices great. Arrived as expected after 2 days with express delivery.”

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Posted 6 years ago

“Very good”

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Posted 6 years ago

“Poor service”

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Posted 6 years ago

“I am sorry to rate your service so low. The fact that you really hoped that I would be happy with my order, could not have been further from the truth, as I have already explained. I sent photographs as you requested as proof, to have lost over 7mm on the length of the wood from the stated size of 610mm, may be OK for some, but it was of no use for the job I had intended to use it for. I count it as an off sent, and no doubt will use it up sometime, so I am not happy with the order at all. Best regards for Christmas.”

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Posted 6 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews