Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01375 258023

Email:

sales@buildersmerchant.com

Location:

Merchanting, 44 Stores, 44 Berth,
Tilbury
Essex
RM18 7HP

Write Your review

Tell us how Merchanting Ltd made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased a wheelie bin lid and the lid pins to go with the lid. All arrived in good condition and without delay. Builders Marketplace is a pleasure to do business with. Well done Builders Marketplace.”

Helpful Report

Posted 4 years ago

“Order fence posts wait a week with no info only to just get a email saying refunded a week later”

Helpful Report

Posted 4 years ago

“Quick delivery, product was just what I needed.”

Helpful Report

Posted 4 years ago

“Great price and delivered very quickly”

Helpful Report

Posted 4 years ago

“No one answers the phone when your delivery doesn’t arrive (4 days and counting) then you email and demand a refund which they do snd then the next day they ask if your delivery has arrived?? Totally disorganised and appalling to contact. Utter waste of time. I imagine the person working hardest in that company is the person issuing refunds for messed up orders.. avoid at all costs. Dreadful”

Helpful Report

Posted 4 years ago

“If you order plywood don't expect a good and respectable delivery, undamaged!.... The newspaper boy, thrown in my garden, disrespectful of property, disrespectful of the plywood delivered, damaged!...”

Helpful Report

Posted 4 years ago

“I have ordered sheet of ply, paid £18 for delivery and play arrived damaged. I have tried to contact customer service without any luck. When I have reviewed my experience on the product website my review has been removed.”

Helpful Report

Posted 4 years ago

“Ordered wrong item , rang customer services and they immediately changed it for me , they rang next day to inform me that the MDF TV wallboard was getting dispatched the next day and would be with me Thursday , it arrived Thursday , on time , great value wallboards extremely happy excellent customer service, will be buying more , 5**** service from this company”

Helpful Report

Posted 4 years ago

“Great if you are prepared to WAIT A LONG TIME for delivery & chase it up (6 weeks) !”

Helpful Report

Posted 4 years ago

“Called up before to check they had stock of what I wanted (which they did), and then drove over to collect. A pleasure to deal with and goods were loaded into my car for me. A big thank you to Victoria who was helpful, and came out to car to check everything was loaded correctly. Would use again.”

Helpful Report

Posted 4 years ago

“DO NOT SPEAK WITH VICTORIA! rang up to order some timber and spoke to Victoria, was very helpful selling and very happy at taking my money, however when my goods were not delivered on time and I tried to contact the seller this was a mission in itself getting through to Victoria. She did not want to assist with locating my delivery-said she would call me back on several occasions. When I tried to contact her whoever answered the phone could never transfer! A lovely young lady helped me resolve my issue in the end...it seems some just want to take the money and not help! Found this very unprofessional.”

Helpful Report

Posted 4 years ago

“I rang them (after they ignored my emails) thankfully before ordering, and came here to warn people - it looks like others have beaten me to it though! I wanted to find out what wood treatment they used given their prices were markedly better than others. They told me their 'treated timber' is Kiln Dried timber, nothing more. Reading their website, they do talk about pressure treatment, which must be something more than kiln drying I assume, but they just don't seem to have much of a clue! Reading the other reviews also, stay well clear!!”

Helpful Report

Posted 4 years ago

“They took my order and cancelled via email 5 days later offering me a full refund. I’m still waiting 1 month later.. Avoid this company”

Helpful Report

Posted 4 years ago

“Bog$h¥t enough said.”

Helpful Report

Posted 4 years ago

“Paid for goods 2 months ago with extra for express delivery. No delivery yet, no response to over 10 emails and no one answers the phone. Do not buy from these people. They will take your money and then disappear. Those that have already been stung like me, perhaps contact your bank to start a charge back process.”

Helpful Report

Posted 4 years ago

“In my opinion decking is damaged and second rate.. hit and run company during covid 19.. no contact for weeks”

Helpful Report

Posted 4 years ago

“Good company! The did my project quickly and professionally.”

Helpful Report

Posted 4 years ago

“Poor service.... I have been waiting nearly 1 month for my order, emails and phone calls go unanswered.. Please avoid at all cost.”

Helpful Report

Posted 4 years ago

“In line with all other people complaining I am exactly in the same situation and tired of not been able to get in touch. Will need to prosecute in order to get money back?”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY CON ARTIST'S !!!After placing an order at the beginning of April and paying over £100 for express delivery I have still not received my goods, I have been provided with 3 separate tracking numbers. Now today Tuffnells have just told me they have our tracking number but the order is in someone elses name and address, however with our post code. This is an absolute joke with no reply or correspondence from the company. I am completely sympathetic in regards the current climate and what is happening but this company is false advertising and also has nothing in regards to COVID 19 and any precautions or delays that they have put in place. My belief is that this company is a taking full advantage of clients and stealing their money. I have requested over and over again for my money back or order asap without anything. I have tried to also contact the director CAMERON NEWBOLD directly.”

Helpful Report

Posted 4 years ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews