Merchanting Ltd Reviews

Name: Merchanting Ltd
Address: Merchanting, 44 Stores, 44 Berth, Tilbury, Essex
Rating: 4.06

4.1 Rating 1,687 Reviews

76 %

of reviewers recommend Merchanting Ltd

4.1

Based on 1,687 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01375 258023

Email:

sales@buildersmerchant.com

Location:

Merchanting, 44 Stores, 44 Berth,
Tilbury
Essex
RM18 7HP

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Merchanting Ltd 5 star review on 21st June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a bin lid, for a recycling wheelie bid. It took 3 and a 1/2 weeks to arrive, was the wrong size and came with no fasteners. Poor.”

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Posted 8 months ago

“Lid does not fit my standard 360l green bin so a waste of money!”

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Posted 10 months ago

“Delivery was terrible came in 3 separate loads for no reason and never answer phone”

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Posted 10 months ago

“Customer service not very helpful at all. Carriage is the same amount as product. Would not recommend”

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Posted 11 months ago

“it took over 3 weeks before it was delivered”

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Posted 11 months ago

“Was told my purchase would be delivered 10 days ago and am still waiting for it”

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Posted 11 months ago

“Still waiting for my product to be delivered its been 2 weeks still not received it. Very disappointing.”

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Posted 1 year ago

“The melamine I ordered was not delivered when it should have been. I was not informed of any problems and waited in for it. On contacting the delivery company I was told it had been returned due to bad packaging. I then had to contact Builders Marketplace to cancel my order and I, enentually, got my money back after contacting them again. Things would have been so much easier if they had kept me informed, especially when the goods were returned to them.”

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Posted 1 year ago

“I ordered a bin lid, was informed it was on its way and then an email telling me 6 weeks before delivery. I sent a reply asking if they had any coloured lid as all lids were still showing in stock and had no reply. To be honest, just writing my cash off after reading past reviews.”

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Posted 1 year ago

“Took almost a month for the Ply to arrive. I was told that DHL had a problem locating my address. They have been delivering regularly for donkey's years to this address and know the lady delivery driver well. Will not use again.”

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Posted 1 year ago

“I'm stil waiting for my order to be delivered. 3 weeks late and still no sign”

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Posted 1 year ago

“I ordered an item, had message to say it was ready for delivery, then heard nothing. I struggled to get anyone to answer the phone, several days later I got through only to be to.d the item was out of stock. Extremely poor communication.”

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Posted 1 year ago

“Very poor service. There was no correspondence from the sender or driver. Delivered my package to the wrong address and left it abruptly on my neighbour's property without informing me of it. It is lost now; there has been no refund till now. Beware of ordering from them.”

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Posted 1 year ago

“Customer service is shocking! £75 for delivery in 3-7 days. It's been 17 working days now and I still have no idea when to expect my order. I've tried calling to speak to someone and it tells you to send an email. I've sent several emails and all I get back (eventually) is that I will get a text when the order is despatched.”

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Posted 1 year ago

“we still do not have our order, what is going on please?”

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Posted 1 year ago

“I am still waiting for my delivery which suppose to be delivered on 21 June. Tried to call but no one to answer, instead there is a msg saying to email. I've been emailing since and I'm still waiting for my long lost delivery. Very poor customer service. If I don't get a refund or my delivery soon, I'm gonna have to go thru legal channels.”

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Posted 1 year ago

“asked for another £100 for delivery after waiting nearly 2 weeks unacceptable..”

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Posted 1 year ago

“Very poor customer service. Product ordered didn’t arrive and no response to 3 emails. No option to talk to anyone - the phone number given only tells you to email. Have cancelled order and am waiting for refund.”

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Posted 1 year ago

“After waiting for 12 days and 2 phone calls and a email still not had my delivery”

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Posted 1 year ago

“Not yet received and no answers to my emails. Nobody answers the phone no contact whatsoever until this give us a good review emsil”

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Posted 1 year ago

Merchanting Ltd is rated 4.1 based on 1,687 reviews